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For Companies At a Glance
- Tasks: Be the first point of contact for customers and solve their queries.
- Company: Leading financial services provider with a focus on customer satisfaction.
- Benefits: Generous pension, bonus schemes, healthcare support, and onsite gym.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Previous customer service experience and a passion for problem-solving.
- Other info: Flexible hybrid working and opportunities for personal development.
The predicted salary is between 21500 - 25700 £ per year.
Job Description
Customer Service Executive
West Sussex Office, Full-Time Permanent Position, Flexible Hybrid Working
Salary: £25,000 – £29,000 (DOE) + Benefits
Due to growth and a surge of demand, a leading financial services provider base in West Sussex is looking for those skilled within a customer service and call environment background who are passionate about solving queries and delivering excellent customer service.
The Role:
- Being first point of call for customer and member interaction.
- Handling customer queries across all channels inc, verbal and written.
- Join team meetings and share updates.
- Support with customer questions and work with other teams.
- Suggest service improvements.
- Learn and develop skills.
Your Experience:
- Previous customer service experience is essential, exposure within Financial Services is desirable but not essential.
- Clear, adaptable communicator.
- Passion for helping customers and problem solving.
- Good with numbers and detail.
- Stays focused under pressure.
- Self-motivated and organised.
Benefits:
- Generous pension contributions.
- Bonus schemes.
- Learning and study support.
- Volunteering and charity schemes.
- Social events and clubs.
- Onsite gym and amenities.
- Insurance and income protection.
- Healthcare support.
- Family-friendly leave.
- Travel loans.
- Cycle-to-work scheme.
Ready to take the next step in your career? Apply today and become part of our innovative team!
If you're interested in the above and would like to learn and discuss more, reach out to (see below)
Reasonable Adjustments:
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.
If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Customer Service Executive employer: Sanderson Recruitment Plc
Contact Detail:
Sanderson Recruitment Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common customer scenarios with a friend. This will boost your confidence and help you articulate your problem-solving skills effectively.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles where you’ve successfully handled customer queries or improved service. This will demonstrate your capability and passion for customer service.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it’s a great way to reiterate your interest in joining their innovative team!
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Executive role. Highlight your previous customer service experience and any relevant skills that match what we're looking for. This shows us you're genuinely interested in the position!
Showcase Your Communication Skills: Since clear communication is key in this role, use your application to demonstrate your ability to convey information effectively. Whether it's through your writing style or how you structure your application, let us see your adaptable communication skills shine!
Be Passionate About Problem Solving: We love candidates who are passionate about helping customers and solving their queries. Share examples in your application where you've gone above and beyond to assist someone, as this will resonate with our values and the role itself.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Sanderson Recruitment Plc
✨Know the Company Inside Out
Before your interview, take some time to research the financial services provider. Understand their values, mission, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Common Customer Service Scenarios
Think about typical customer service situations you might face in this role. Prepare examples from your past experience where you successfully resolved issues or improved service. This will demonstrate your problem-solving skills and adaptability.
✨Showcase Your Communication Skills
As a Customer Service Executive, clear communication is key. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with expressing your ideas verbally.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows that you’re engaged and thinking about how you can contribute to the team.