At a Glance
- Tasks: Transform customer conversations and coach high-performing teams in a dynamic call centre environment.
- Company: Join a diverse and inclusive company that values respect and equality.
- Benefits: Competitive salary, professional development, and a supportive team culture.
- Other info: Opportunity for continuous improvement and career growth in a collaborative setting.
- Why this job: Make a real impact by improving customer experiences and developing future leaders.
- Qualifications: Experience in contact centre coaching and strong communication skills required.
The predicted salary is between 65250 - 79750 £ per year.
Call Centre Coach
Help transform customer conversations and build high-performing teams.
We're looking for an experienced Call Centre Coach to develop Team Managers and Customer Service Representatives through effective coaching, call reviews and performance support.
You'll bring
- Contact centre coaching experience
- Strong communication and feedback skills
- Financial services experience (Life & Pensions preferred)
- Passion for developing people and improving customer outcomes
You'll help
- Improve customer experience and quality
- Develop call control and objection handling skills
- Support Team Managers in building coaching capability
- Drive continuous improvement across operational teams
Reasonable Adjustments
Respect and equality are core values to us.
We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives.
Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.
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Call Centre Coach employer: Sanderson Recruitment Plc
At Sanderson Recruitment Plc, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through continuous training opportunities and the chance to work on impactful projects in the dynamic field of Identity Governance and Administration. Located in the heart of the UK, we offer a supportive environment where your expertise in IAM can thrive, making a meaningful difference for our clients.
