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- Tasks: Provide 1st line IT support via phone, email, and remote assistance.
- Company: Join a leading IT MSP in Bristol, specialising in Microsoft cloud services.
- Benefits: Enjoy a hybrid work model with competitive salary and growth opportunities.
- Why this job: Be part of a diverse team focused on customer satisfaction and tech solutions.
- Qualifications: Experience in IT support or service desk roles is preferred; familiarity with Office 365 is a plus.
- Other info: We value inclusivity and offer support throughout the recruitment process.
The predicted salary is between 21000 - 29000 £ per year.
1st line Support Engineer, IT Support, Service Desk
Perm
Bristol
Hybrid
GBP25-29k
Our client, a leading and expanding IT MSP located in the Bristol area, and a Microsoft cloud service provider, is looking to hire a 1st line Support Engineer
The successful candidate will offer outsourced, 1st line IT support (Service desk), security, hybrid cloud as well as modern workspace.
Responsibilities:
- 1st line tech support via phone, email, remote and deskside.
- Strong customer service experience
- Troubleshoot & resolve hardware, software and network issues to provide resolutions.
- Escalate complex issues to the 2/3 tier support or to the relevant supplier.
- Maintain records of customer interactions in the ticketing system.
- Ensuring high levels of customer satisfaction through timely & effective problem resolution.
Skills and experience required (not all essential):
- Office 365
- Intune
- Windows
- Active Directory
- Previous experience in an IT support/Service Desk/1st line support role
Reasonable Adjustments:
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.
If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
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1st line Support Engineer, IT Support, Service Desk, Hybrid employer: Sanderson Recruitment Plc
Contact Detail:
Sanderson Recruitment Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st line Support Engineer, IT Support, Service Desk, Hybrid
✨Tip Number 1
Familiarise yourself with the tools and technologies mentioned in the job description, such as Office 365 and Active Directory. Having a solid understanding of these platforms will not only boost your confidence but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your customer service skills, as this role heavily relies on effective communication and problem-solving. Consider role-playing common support scenarios with a friend to enhance your ability to handle various customer interactions.
✨Tip Number 3
Research the company and its values, especially their commitment to diversity and inclusion. Being able to articulate how your personal values align with theirs can set you apart during discussions.
✨Tip Number 4
Prepare for potential technical questions by reviewing common troubleshooting steps for hardware, software, and network issues. Practising these scenarios will help you respond confidently and effectively during the interview.
We think you need these skills to ace 1st line Support Engineer, IT Support, Service Desk, Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly any roles involving 1st line support or service desk. Emphasise your customer service skills and any specific technologies mentioned in the job description, such as Office 365 or Active Directory.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to resolve technical issues. Mention your experience with troubleshooting hardware and software, and how you ensure high levels of customer satisfaction.
Highlight Relevant Skills: In your application, clearly list your technical skills and experiences that align with the job requirements. Include any certifications or training related to IT support, cloud services, or customer service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at Sanderson Recruitment Plc
✨Showcase Your Customer Service Skills
As a 1st line Support Engineer, strong customer service experience is crucial. Be prepared to share examples of how you've effectively resolved customer issues in the past, demonstrating your ability to communicate clearly and empathetically.
✨Familiarise Yourself with Common Tools
Make sure you have a good understanding of tools like Office 365, Intune, and Active Directory. Brush up on your knowledge of these platforms, as you may be asked specific questions about them during the interview.
✨Prepare for Technical Questions
Expect to face technical questions related to troubleshooting hardware, software, and network issues. Practise explaining your thought process when diagnosing problems, as this will show your analytical skills and problem-solving abilities.
✨Demonstrate Your Team Spirit
Since the role involves escalating complex issues to higher tiers of support, highlight your ability to work collaboratively within a team. Share experiences where you've successfully worked with others to achieve a common goal or resolve a challenging issue.
