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- Tasks: Join a team providing 2nd level support for financial applications and resolve business issues.
- Company: Work with a leading financial service organization known for innovation and reliability.
- Benefits: Enjoy hybrid work options, flexible shifts, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that impacts financial services while developing your tech skills.
- Qualifications: Experience in application support, SQL, and familiarity with SaaS solutions is essential.
- Other info: Expect some early/late shifts and on-call support; training provided for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Application Support Analyst, CRM Our client, a leading financial service organisation is looking to hire an experienced Application Support Analyst. Working in a team that provides 2nd level Application support for a range of vendor and internally developed financial application. Some early/late day shifts and overnight/weekend on-call support may be required. Supported applications are a mixture of vendor applications, Software as a Service (SaaS) solutions and internally developed applications running in Windows Server environment with MS SQL databases, SSRS & SSIS, both in our client\’s data centre and within Azure cloud. General responsibilities: – Check & monitor running of applications and processes including start/end of business day checks. Investigate and resolve application / business issues relating to applications and processes. Develop business / support reports using SQL and SSRS Provide training and guidance to 1st line teams and provide additional support to this function when business volumes demand. Escalate problems and errors to 3rd line support or vendor teams acting as problem owner to deliver resolution. Provide support and guidance to projects working on new developments of production systems; run and monitor test environments in support of new releases. Please note: – Hybrid working with 3 days a week on-site. Engagement is via um…
Application Support Analyst, CRM employer: Sanderson Recruitment Careers
Contact Detail:
Sanderson Recruitment Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst, CRM
✨Tip Number 1
Familiarize yourself with the specific applications and technologies mentioned in the job description, such as MS SQL databases, SSRS, and SSIS. Having hands-on experience or relevant knowledge will help you stand out during the interview.
✨Tip Number 2
Highlight any previous experience you have with providing 2nd level application support. Be prepared to discuss specific examples of how you've resolved issues and supported users in a similar environment.
✨Tip Number 3
Since the role involves hybrid working, be ready to discuss your adaptability to both remote and on-site work. Share examples of how you've successfully managed your time and responsibilities in a flexible work setting.
✨Tip Number 4
Prepare to demonstrate your problem-solving skills during the interview. Think of scenarios where you acted as a problem owner and how you escalated issues effectively to ensure timely resolutions.
We think you need these skills to ace Application Support Analyst, CRM
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Application Support Analyst position. Understand the key responsibilities, such as providing 2nd level support and developing reports using SQL and SSRS.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience with application support, particularly in financial services. Mention any specific tools or technologies you have worked with, such as MS SQL databases or SaaS solutions.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your ability to investigate and resolve application issues. Highlight any instances where you acted as a problem owner and successfully delivered resolutions.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements of the job. Use keywords from the job description, such as 'monitoring applications' and 'training first line teams', to make your application stand out.
How to prepare for a job interview at Sanderson Recruitment Careers
✨Understand the Applications
Make sure you have a solid understanding of the applications you'll be supporting. Familiarize yourself with both vendor applications and SaaS solutions, as well as the specifics of the Windows Server environment and MS SQL databases.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've investigated and resolved application issues in the past. Highlight your ability to act as a problem owner and how you escalated issues effectively.
✨Demonstrate SQL Proficiency
Since developing business reports using SQL and SSRS is part of the role, be ready to showcase your SQL skills. You might be asked to solve a problem or write a query on the spot, so practice beforehand.
✨Emphasize Team Collaboration
This role involves working closely with 1st line teams and project groups. Share experiences that demonstrate your ability to provide training and guidance, and how you’ve collaborated with others to achieve common goals.
