At a Glance
- Tasks: Lead the front desk team to create unforgettable guest experiences.
- Company: Join a 5-star lifestyle hotel with a vibrant atmosphere.
- Benefits: Enjoy employee discounts, wellness support, and free meals on duty.
- Other info: Flexible shifts and opportunities for career growth in a dynamic environment.
- Why this job: Be the face of hospitality and make every guest's stay memorable.
- Qualifications: Experience in luxury hotel leadership and a passion for service.
The predicted salary is between 30000 - 40000 £ per year.
At our 5-star lifestyle hotel, the front desk is more than a check-in point - it's the heartbeat of the guest experience. We're looking for a confident, charismatic, and detail-driven Front Desk Manager (Maternity Cover) to lead our front-of-house team and ensure every arrival, stay, and departure is seamless, stylish, and sincerely memorable.
Your Role
- Lead and manage the front office team, including reception, bell, guest services, and night audit.
- Ensure smooth daily operations and exceptional guest experiences at every touchpoint.
- Handle escalated guest concerns with professionalism, empathy, and swift resolution.
- Collaborate with housekeeping, F&B, and reservations to ensure seamless communication and service delivery.
- Train, coach, and develop team members to deliver service with personality and polish.
- Monitor performance, manage budgets, and uphold brand standards.
Benefits
- Employee discounts on bedroom rates across the LGH hotel portfolio.
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care.
- Free legal & money advice.
- Counseling sessions.
- Hospital & death benefit plans.
- Cycle to work scheme.
- Wellbeing tips and support fitness videos.
- Recipe ideas.
- Advice on keeping active and healthy living.
- Wellbeing podcasts and TV.
- Breathing exercises.
- 24/7 advice and support line.
- Team reward & recognition.
- Free meals on duty.
Ideal Candidate
- Proven experience in a front office leadership role within a luxury or lifestyle hotel.
- A guest-first mindset and a calm, confident approach to problem-solving.
- Strong leadership, communication, and organisational skills.
- A flair for service, a love for people, and a drive for excellence.
- Flexibility to work shifts, weekends, and special events.
Front Desk Manager (Maternity Cover) - London employer: Sanderson London
At Sanderson Hotel, a 5-star lifestyle destination in London, we pride ourselves on fostering a vibrant work culture that values excellence and personal growth. As a Front Desk Manager, you'll not only lead a passionate team but also enjoy exceptional employee benefits, including discounts across our hotel portfolio and comprehensive wellbeing support, making it an ideal place for those seeking a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Manager (Maternity Cover) - London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, attend events, and engage with professionals on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the hotel, understand its values, and think about how your experience aligns with their needs. Practise common interview questions and be ready to showcase your leadership skills and guest-first mindset.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, let your charisma shine through. Remember, they’re looking for someone who can lead a team and create memorable experiences for guests, so be yourself and let your passion for hospitality come across.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at LGH Hotels Management. Don’t miss out on the opportunity to be part of something special!
We think you need these skills to ace Front Desk Manager (Maternity Cover) - London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of charisma and warmth into your words. Remember, you're applying for a role where guest experience is key!
Tailor Your Application:Make sure to tailor your application specifically for the Front Desk Manager position. Highlight your relevant experience in luxury or lifestyle hotels and how it aligns with our values at Sanderson Hotel. We love seeing how you can bring your unique flair to our team!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your skills and achievements, making it easier for us to see why you’re the perfect fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows us that you’re keen on joining our team at LGH Hotels Management. We can’t wait to hear from you!
How to prepare for a job interview at Sanderson London
✨Know the Hotel Inside Out
Before your interview, make sure you research the Sanderson Hotel thoroughly. Familiarise yourself with its unique offerings, guest experiences, and any recent news. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Leadership Skills
As a Front Desk Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved service standards. Be ready to discuss how you inspire and motivate others.
✨Emphasise Guest-Centric Mindset
The role requires a strong focus on guest satisfaction. Think of specific instances where you've gone above and beyond for a guest or handled a difficult situation with empathy. Highlighting your guest-first approach will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios like handling an upset guest or managing a busy check-in period. Practising your responses will help you articulate your thought process clearly during the interview.
