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For Companies At a Glance
- Tasks: Welcome guests with warmth and manage their requests seamlessly.
- Company: Join the vibrant Sanderson Hotel, part of the unique Morgans Originals brand.
- Benefits: Enjoy employee discounts, free meals, and wellness support.
- Other info: Flexible shifts and opportunities for growth in a dynamic environment.
- Why this job: Be the first impression for guests and create memorable experiences.
- Qualifications: Experience in guest-facing roles and excellent communication skills.
The predicted salary is between 22000 - 26000 £ per year.
As a Front Desk Agent, you'll be the first impression and the lasting memory. You'll greet guests with warmth, handle requests with flair, and ensure every stay is seamless, stylish, and sincerely personal.
What You'll Be Doing
- Welcome guests with genuine hospitality and a polished presence.
- Manage check-ins, check-outs, and reservations with efficiency and care.
- Handle guest queries, requests, and feedback with confidence and empathy.
- Collaborate with housekeeping, concierge, and F&B to ensure smooth service.
- Maintain accurate records and uphold brand standards at every touchpoint.
Benefits
- Employee discounts on bedroom rates across the LGH hotel portfolio.
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care.
- Free legal & money advice.
- Counseling sessions.
- Hospital & death benefit plans.
- Cycle to work scheme.
- Wellbeing tips and support fitness videos.
- Recipe ideas.
- Advice on keeping active and healthy living.
- Wellbeing podcasts and TV.
- Breathing exercises.
- 24/7 advice and support line.
- Team reward & recognition.
- Free meals on duty.
Ideal Candidate
- Previous experience in a front office or guest-facing role, ideally in a luxury or lifestyle hotel.
- A guest-first mindset and a calm, confident approach to problem-solving.
- Excellent communication, multitasking, and organisational skills.
- A polished appearance and a warm, professional demeanour.
- Flexibility to work shifts, weekends, and holidays.
St Martins Lane London and Sanderson London are part of Morgans Originals, a brand of unique lifestyle hotels. They combine elegance with a touch of chaos, creating an unexpected and bold experience.
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Front Desk Agent - London employer: Sanderson London
Contact Detail:
Sanderson London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Agent - London
✨Tip Number 1
Make sure to research the Sanderson Hotel and its unique vibe. Knowing the brand's values and what makes it stand out will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your hospitality skills! Role-play common guest scenarios with a friend or family member. This will help you feel more confident when handling queries and requests during the interview, showcasing your calm and professional demeanour.
✨Tip Number 3
Dress to impress! As a Front Desk Agent, your appearance matters. Choose an outfit that reflects the polished presence expected in a luxury hotel. This will not only boost your confidence but also make a great first impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining our dynamic team at LGH Hotels Management.
We think you need these skills to ace Front Desk Agent - London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience in front office or guest-facing roles. We love seeing how your skills align with what we’re looking for, so be specific about your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for the Front Desk Agent role. Share your guest-first mindset and any standout experiences that showcase your problem-solving skills.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at LGH Hotels Management!
How to prepare for a job interview at Sanderson London
✨Know the Hotel Inside Out
Before your interview, take some time to research Sanderson Hotel and its unique offerings. Familiarise yourself with their services, values, and what sets them apart in the hospitality industry. This knowledge will not only impress your interviewers but also help you tailor your responses to align with the hotel's ethos.
✨Showcase Your Guest-First Mindset
During the interview, be ready to share specific examples of how you've provided exceptional customer service in previous roles. Highlight situations where you went above and beyond for guests, demonstrating your genuine hospitality and problem-solving skills. This will show that you truly understand the importance of a guest-first approach.
✨Dress to Impress
As a Front Desk Agent, your appearance is crucial. Make sure to dress smartly and professionally for the interview. A polished look reflects your understanding of the hotel's standards and your commitment to maintaining a professional demeanour. Remember, first impressions matter!
✨Practice Your Communication Skills
Since excellent communication is key in this role, practice articulating your thoughts clearly and confidently. You might want to rehearse common interview questions with a friend or in front of a mirror. Focus on being warm and approachable, as these traits are essential for creating a lasting impression on guests.