At a Glance
- Tasks: Lead and develop IT support across multiple sites, ensuring reliable and secure technology.
- Company: High-growth, private equity-backed consumer business with a strong reputation.
- Benefits: Competitive salary up to £80,000 and opportunities for career growth.
- Other info: Join a pivotal stage of growth with visible impact on technology strategy.
- Why this job: Shape the future of IT support in a fast-paced, expanding environment.
- Qualifications: Experience in multi-site IT support and strong problem-solving skills.
The predicted salary is between 40500 - 49500 £ per year.
We are supporting a high-growth, private equity-backed consumer business with an expanding multi-site footprint across the UK. The business has built a strong reputation for customer experience and operational excellence and is now entering an exciting phase of growth. As the estate continues to expand, technology is becoming increasingly critical to the success of both customers and colleagues.
To support this next stage, we are seeking a Head of IT Support to lead and develop the technology support function across the business. This is a fantastic opportunity for someone who enjoys building structure, improving service levels and creating scalable support processes within a fast-paced, growing environment.
The Role
Reporting into the CTO, you will take ownership of all day-to-day IT support operations across multiple locations. You will ensure that technology is reliable, secure and well-supported whilst helping to build the foundations required to support future growth.
- Leading the IT support function across head office and multiple operational sites
- Managing end-user support, service desk activity and issue resolution
- Building scalable support processes, documentation and service standards
- Supporting new site openings, relocations and technology rollouts
- Managing hardware, devices, networks and user provisioning
- Acting as the primary point of contact for IT support vendors and managed service providers
- Improving system reliability, security and business continuity
- Monitoring service performance and implementing continuous improvements
- Supporting technology projects and wider business transformation initiatives
- Recruiting, developing and leading future IT support team members as the business grows
What We're Looking For
We are looking for a hands-on technology leader who enjoys solving problems and delivering excellent service. You will likely bring:
- Experience leading IT support within a multi-site environment
- Strong understanding of infrastructure, networks, devices and end-user technology
- Experience working with third-party suppliers and managed service providers
- Excellent stakeholder management and communication skills
- Strong troubleshooting and problem-solving abilities
- Experience supporting fast-paced operational businesses
- A proactive, pragmatic and customer-focused approach
- Ability to balance strategic improvement with day-to-day operational delivery
Nice to have:
- Cyber Security Experience / Incident response
- Familiarity with cloud-based SaaS platforms and API-connected systems
- Basic data literacy and familiarity with reporting tools such as Power BI
Backgrounds from the following sectors would be particularly relevant:
- Multi-site retail
- Hospitality
- Operationally intensive businesses
Why Join?
- Join a high-growth, PE-backed business at a pivotal stage of its journey
- Genuine opportunity to shape and build the IT support function
- Work closely with senior leadership and influence technology strategy
- Support a growing national estate with exciting expansion plans
- Fast-paced environment where your impact will be highly visible
Head of IT Support in London employer: Sanderson King
Join a thriving artisan bakery in London, where your passion for baking and leadership will be valued and nurtured. With a commitment to quality and craftsmanship, this company offers a supportive work culture that encourages personal growth and development, alongside competitive salary and benefits. As part of a dedicated team, you'll have the opportunity to make a meaningful impact on both the products and the people you work with, all while enjoying the vibrant atmosphere of one of the world's most dynamic cities.
StudySmarter Expert Advice🤫
We think this is how you could land Head of IT Support in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sanderson King values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sanderson King might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sanderson King!
✨Direct Apply to Sanderson King
Let's not forget to apply directly through the Sanderson King website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Head of IT Support in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sanderson King.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sanderson King. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sanderson King
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
