At a Glance
- Tasks: Lead IT support across multiple sites, ensuring reliable and secure technology.
- Company: High-growth, PE-backed consumer business with a strong reputation.
- Benefits: Competitive salary, hybrid work, and opportunities for career growth.
- Other info: Join a dynamic team during an exciting phase of expansion.
- Why this job: Shape the IT support function and influence technology strategy in a fast-paced environment.
- Qualifications: Experience in multi-site IT support and strong problem-solving skills.
The predicted salary is between 75000 - 75000 £ per year.
We are supporting a high-growth, private equity-backed consumer business with an expanding multi-site footprint across the UK. The business has built a strong reputation for customer experience and operational excellence and is now entering an exciting phase of growth. As the estate continues to expand, technology is becoming increasingly critical to the success of both customers and colleagues.
To support this next stage, we are seeking a Head of IT Support to lead and develop the technology support function across the business. This is a fantastic opportunity for someone who enjoys building structure, improving service levels and creating scalable support processes within a fast-paced, growing environment.
The Role
Reporting into the CTO, you will take ownership of all day-to-day IT support operations across multiple locations. You will ensure that technology is reliable, secure and well-supported whilst helping to build the foundations required to support future growth.
Key responsibilities include:
- Leading the IT support function across head office and multiple operational sites
- Managing end-user support, service desk activity and issue resolution
- Building scalable support processes, documentation and service standards
- Supporting new site openings, relocations and technology rollouts
- Managing hardware, devices, networks and user provisioning
- Acting as the primary point of contact for IT support vendors and managed service providers
- Improving system reliability, security and business continuity
- Monitoring service performance and implementing continuous improvements
- Supporting technology projects and wider business transformation initiatives
- Recruiting, developing and leading future IT support team members as the business grows
What We're Looking For
We are looking for a hands-on technology leader who enjoys solving problems and delivering excellent service. You will likely bring:
- Experience leading IT support within a multi-site environment
- Strong understanding of infrastructure, networks, devices and end-user technology
- Microsoft 365 / Azure AD administration
- Experience working with third-party suppliers and managed service providers
- Excellent stakeholder management and communication skills
- Strong troubleshooting and problem-solving abilities
- Experience supporting fast-paced operational businesses
- A proactive, pragmatic and customer-focused approach
- Ability to balance strategic improvement with day-to-day operational delivery
Nice to have
- Cyber Security Experience / Incident response
- Familiarity with cloud-based SaaS platforms and API-connected systems
- Basic data literacy and familiarity with reporting tools such as Power BI
Backgrounds from the following sectors would be particularly relevant:
- Multi-site retail
- Hospitality
- Healthcare
- Leisure
- Consumer services
- Operationally intensive businesses
Why Join?
- Join a high-growth, PE-backed business at a pivotal stage of its journey
- Genuine opportunity to shape and build the IT support function
- Work closely with senior leadership and influence technology strategy
- Support a growing national estate with exciting expansion plans
- Fast-paced environment where your impact will be highly visible
Location: London (Hybrid)
Salary: Up to £75,000 + Benefits
Head of IT Support in London employer: Sanderson King
Join a dynamic and high-growth, private equity-backed consumer business in London, where you will have the opportunity to shape the IT support function and make a significant impact on the company's expansion journey. With a strong focus on employee development, a collaborative work culture, and the chance to work closely with senior leadership, this role offers a rewarding environment for those looking to grow their careers in technology. Enjoy the benefits of a fast-paced setting that values innovation and operational excellence, all while being part of a team dedicated to delivering exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Head of IT Support in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even casual coffee chats. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your work, bring them along to interviews. Demonstrating your problem-solving abilities and past successes can really set you apart from the competition.
✨Tip Number 3
Prepare for those tricky interview questions! Research common questions for IT support roles and practice your responses. We want you to feel confident and ready to showcase your experience and how you can improve service levels.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to our exciting growth journey.
We think you need these skills to ace Head of IT Support in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in IT support, especially in multi-site environments, and showcase any relevant achievements that align with what we're looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for the Head of IT Support role. Share specific examples of how you've improved service levels or built scalable processes in previous roles.
Showcase Your Problem-Solving Skills:In both your CV and cover letter, emphasise your troubleshooting abilities. We want to see how you've tackled challenges in fast-paced environments and what strategies you used to deliver excellent service.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Sanderson King
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IT support, especially in a multi-site environment. Be ready to discuss your experience with Microsoft 365, Azure AD, and any other relevant technologies. This will show that you’re not just familiar with the tools but can also lead a team effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex IT issues in the past. Think about specific challenges you've faced and how you resolved them. This will demonstrate your hands-on approach and ability to deliver excellent service under pressure.
✨Understand the Business Context
Research the company’s growth plans and how technology plays a role in their strategy. Being able to connect your IT support experience to their operational needs will highlight your strategic thinking and alignment with their goals.
✨Engage with Stakeholders
Be ready to discuss how you’ve managed relationships with third-party suppliers and internal stakeholders. Good communication is key, so think of examples where you’ve successfully collaborated to improve service levels or resolve issues.
