At a Glance
- Tasks: Lead and develop IT support across multiple sites, ensuring reliable and secure technology.
- Company: High-growth, PE-backed consumer business with a strong reputation for customer experience.
- Benefits: Competitive salary up to £75,000, hybrid work, and opportunities for career growth.
- Other info: Join a dynamic team and influence technology strategy at a pivotal growth stage.
- Why this job: Shape the future of IT support in a fast-paced, expanding environment.
- Qualifications: Experience in multi-site IT support and strong problem-solving skills.
The predicted salary is between 75000 - 75000 £ per year.
We are supporting a high-growth, private equity-backed consumer business with an expanding multi-site footprint across the UK. The business has built a strong reputation for customer experience and operational excellence and is now entering an exciting phase of growth. As the estate continues to expand, technology is becoming increasingly critical to the success of both customers and colleagues. To support this next stage, we are seeking a Head of IT Support to lead and develop the technology support function across the business. This is a fantastic opportunity for someone who enjoys building structure, improving service levels and creating scalable support processes within a fast-paced, growing environment.
The Role
Reporting into the CTO, you will take ownership of all day-to-day IT support operations across multiple locations. You will ensure that technology is reliable, secure and well-supported whilst helping to build the foundations required to support future growth.
- Leading the IT support function across head office and multiple operational sites
- Managing end-user support, service desk activity and issue resolution
- Building scalable support processes, documentation and service standards
- Supporting new site openings, relocations and technology rollouts
- Managing hardware, devices, networks and user provisioning
- Acting as the primary point of contact for IT support vendors and managed service providers
- Improving system reliability, security and business continuity
- Monitoring service performance and implementing continuous improvements
- Supporting technology projects and wider business transformation initiatives
- Recruiting, developing and leading future IT support team members as the business grows
What We're Looking For
We are looking for a hands-on technology leader who enjoys solving problems and delivering excellent service. You will likely bring:
- Experience leading IT support within a multi-site environment
- Strong understanding of infrastructure, networks, devices and end-user technology
- Microsoft 365 / Azure AD administration
- Experience working with third-party suppliers and managed service providers
- Excellent stakeholder management and communication skills
- Strong troubleshooting and problem-solving abilities
- Experience supporting fast-paced operational businesses
- A proactive, pragmatic and customer-focused approach
- Ability to balance strategic improvement with day-to-day operational delivery
Nice to have
- Cyber Security Experience / Incident response
- Familiarity with cloud-based SaaS platforms and API-connected systems
- Basic data literacy and familiarity with reporting tools such as Power BI
Backgrounds from the following sectors would be particularly relevant:
- Multi-site retail
- Hospitality
- Healthcare
- Leisure
- Consumer services
- Operationally intensive businesses
Why Join?
- Join a high-growth, PE-backed business at a pivotal stage of its journey
- Genuine opportunity to shape and build the IT support function
- Work closely with senior leadership and influence technology strategy
- Support a growing national estate with exciting expansion plans
- Fast-paced environment where your impact will be highly visible
Location: London (Hybrid) Salary: Up to £75,000 + Benefits
Head of IT Support employer: Sanderson King
Join a dynamic and high-growth private equity-backed consumer business in London, where you will have the opportunity to shape and build the IT support function at a pivotal stage of its journey. With a strong focus on customer experience and operational excellence, the company fosters a collaborative work culture that values innovation and employee development, offering excellent growth opportunities and a visible impact on the organisation's success. Enjoy a hybrid working model and competitive salary, all while being part of an exciting expansion phase across multiple sites.
StudySmarter Expert Advice🤫
We think this is how you could land Head of IT Support
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Head of IT Support role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Showcase your skills in action! If you’ve got a portfolio or examples of past projects where you’ve improved IT support processes or led teams, bring them along to interviews. It’s all about demonstrating how you can add value to their growing business.
✨Tip Number 3
Prepare for those tricky questions! Brush up on common interview questions related to IT support leadership, especially around problem-solving and stakeholder management. We want you to feel confident and ready to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Head of IT Support
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Head of IT Support. Highlight your experience in multi-site environments and any relevant tech skills, like Microsoft 365 or Azure AD. We want to see how you can bring value to our growing team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for technology and customer service, and explain why you're excited about this opportunity with us. Don’t forget to mention how you’ve successfully led IT support functions in the past.
Showcase Problem-Solving Skills:In your application, give examples of how you've tackled challenges in IT support. We love candidates who can demonstrate strong troubleshooting abilities and a proactive approach to improving service levels. Let us know how you’ve made a difference!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Sanderson King
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IT support, especially in a multi-site environment. Be ready to discuss your experience with infrastructure, networks, and end-user technology, as well as any specific tools like Microsoft 365 or Azure AD that you've worked with.
✨Showcase Your Leadership Skills
As the Head of IT Support, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, particularly in fast-paced settings. Highlight your ability to recruit, develop, and lead team members while maintaining high service levels.
✨Demonstrate Problem-Solving Prowess
Expect questions that assess your troubleshooting skills. Think of specific challenges you've faced in previous roles and how you resolved them. This is your chance to show how you balance strategic improvements with day-to-day operations.
✨Engage with Stakeholders
Communication is key! Be prepared to discuss how you've managed relationships with stakeholders and third-party suppliers. Share examples of how you've improved service delivery through effective communication and collaboration.
