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For Companies At a Glance
- Tasks: Lead global operations, ensuring excellence across multiple countries and franchises.
- Company: High-growth international consumer brand with ambitious expansion plans.
- Benefits: Competitive salary, travel opportunities, and a chance to shape global operations.
- Why this job: Be the driving force behind a brand's global success and operational excellence.
- Qualifications: Senior leadership experience in multi-site operations and franchise management.
- Other info: Join a dynamic team with strong private-equity backing and growth potential.
The predicted salary is between 72000 - 108000 £ per year.
A high-growth, international consumer brand is seeking a strategic and commercially minded Chief Operating Officer (COO) to lead its global operational infrastructure across the UK, US and expanding international markets. This is a pivotal appointment responsible for driving operational excellence, franchise development, customer experience, supply chain efficiency and large-scale multi-site delivery.
With strong private-equity backing and ambitious global expansion plans, the organisation is strengthening its leadership team to support scalable, world-class execution across all markets.
The Role
The COO will serve as the operational engine of the business—responsible for ensuring service continuity, multi-country compliance, franchise performance, new market expansion, technology enablement and overall operational profitability. This leader will oversee global teams spanning:
- Studio and multi-site operations (UK & US)
- Franchise development and partner management
- Supply chain, stock and procurement
- Operational systems and technology (including platform implementation)
- Operations coordination across London, New York and Los Angeles
The successful candidate will combine hands-on operational depth with board-level strategic capability, ideally gained in multi-site, service-led, consumer-facing or franchise-focused environments.
Key Responsibilities
- Global Operational Strategy & Leadership
- Set and execute the global operating strategy to support scalable, profitable multi-market growth.
- Own operational KPIs across uptime, utilisation, cost control, customer satisfaction and margin delivery.
- Build robust governance, cross-market processes and operational frameworks that strengthen execution.
- Multi-Market Operations Management
- Lead operational performance across all UK & US sites, ensuring uptime, service consistency and regulatory compliance.
- Oversee maintenance, vendor management, equipment availability and operational continuity.
- Manage Operations Coordinators across London, New York and Los Angeles.
- Franchise Operations & International Expansion
- Drive global franchise performance, governance and partner success.
- Support onboarding, compliance monitoring, performance reviews and ongoing partner support.
- Lead operational readiness for new franchise launches, including detailed cross-functional alignment.
- Supply Chain & Product Operations
- Oversee global supply chain, stock management and procurement discipline.
- Improve working capital efficiency and supplier performance.
- Customer Experience & Service Delivery
- Define and uphold the global customer experience, service standards and escalation processes.
- Drive consistency and quality across all customer touchpoints.
- Systems, Technology & Digital Operations
- Oversee operational systems including POS, CRM and booking platforms.
- Drive system enhancements, automation, data accuracy and operational reporting.
- New Site Openings & Market Entry
- Lead operational planning for all new openings to ensure readiness, compliance and commercial delivery.
- Support key negotiations with landlords, service providers and regulatory bodies.
- Regulatory, Licensing, Health & Safety & Risk
- Ensure compliance with all licensing, health & safety and operational regulations across all markets.
- Lead risk management, incident reporting and compliance governance.
- Executive Leadership & Cross-Functional Collaboration
- Work closely with Finance, People, Marketing, Product, Digital and Education teams.
- Contribute to board reporting, investor updates and company-wide strategy.
- Build, mentor and scale high-performing global teams across franchise, supply chain, operations and systems.
- Develop capability and succession plans to support long-term international growth.
About You
- Significant senior leadership experience in multi-site operations within service-led, consumer or franchise environments.
- Proven success scaling franchise networks and managing multi-country partner operations.
- Strong experience within PE-backed, high-growth or scaling organisations.
- Deep operational understanding of UK & US markets, including relevant regulations.
- Demonstrated ability to drive operational efficiency, service consistency and scalable infrastructure.
- A decisive, hands-on operator with exceptional problem-solving, commercial and leadership capability.
Chief Operating Officer in England employer: Sanderson King
Contact Detail:
Sanderson King Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chief Operating Officer in England
✨Tip Number 1
Network like a pro! Reach out to industry contacts, attend events, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their operational strategies and be ready to discuss how your experience aligns with their goals. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! Be clear about what you bring to the table and how you can drive operational excellence. Tailor your message to highlight your hands-on experience and strategic mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Chief Operating Officer in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the COO role. Highlight your leadership experience in multi-site operations and any relevant achievements in franchise development or operational efficiency.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've driven operational excellence and managed teams across different markets.
Showcase Your Strategic Mindset: In your application, emphasise your strategic thinking and ability to execute global operating strategies. We want to see how you’ve successfully scaled operations and improved customer experience in previous roles.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to join our team.
How to prepare for a job interview at Sanderson King
✨Know Your Numbers
As a COO, you'll need to demonstrate your understanding of operational KPIs. Brush up on metrics like uptime, utilisation, and customer satisfaction. Be ready to discuss how you've driven these numbers in previous roles.
✨Showcase Strategic Thinking
Prepare to talk about your experience in setting and executing global operating strategies. Think of specific examples where you’ve successfully led multi-market operations or franchise expansions, and be ready to explain your thought process.
✨Understand the Market Landscape
Familiarise yourself with the UK and US markets, especially regarding regulations and consumer behaviour. Being able to discuss market-specific challenges and opportunities will show that you're well-prepared for the role.
✨Highlight Cross-Functional Collaboration
The COO role requires working closely with various teams. Prepare examples of how you've collaborated with finance, marketing, and technology teams in the past. This will demonstrate your ability to lead and align diverse groups towards common goals.
