Digital Product Manager

This is an exciting opportunity to play a pivotal role in shaping digital transformation within hospitality, ensuring seamless and innovative customer experiences across multiple venues. This is a unique chance to bridge the gap between technology and premium guest experiences, working at the intersection of digital innovation, hospitality, and entertainment. You’ll be at the forefront of enhancing the customer journey through cutting-edge digital solutions, working with cross-functional teams to drive both revenue growth and exceptional service delivery.

The Role

Reporting to the Group & UK Hospitality Director, you will be responsible for developing and executing digital initiatives that optimise and enhance hospitality experiences across multiple venues. Working alongside Product, Finance, CRM, eCommerce, and Venue Operations, you will drive the integration of smart technology, automation, and digital sales platforms to improve customer engagement, streamline operations, and increase commercial success.

• Partner with the Digital Product Team to identify opportunities for digital innovation that elevate hospitality experiences and enhance revenue generation.
• Develop clear problem statements and business cases for digital initiatives, ensuring they address real customer needs and operational challenges.
• Use customer insights, operational data, and market research to inform and shape best-in-class digital hospitality solutions.
• Lead the optimisation of digital sales platforms (website, app, mobile till points) to create a seamless and intuitive hospitality purchase journey.
• Improve in-venue digital marketing touchpoints, including digital signage and interactive activations, to drive engagement and sales.
• Identify opportunities to enhance hospitality operations using smart technology, including automated product distribution solutions (e.g., vending machines) and smart rota scheduling and staff training platforms.
• Work closely with hospitality leadership, product teams, marketing specialists, and venue teams to ensure digital projects align with business objectives.
• Manage the implementation and rollout of new technologies across venues, ensuring seamless adoption without disrupting operations.
• Establish and track key performance metrics to measure the success of digital initiatives, using data-driven insights to drive continuous improvement.

Qualifications

• Experience in digital strategy, hospitality operations, or customer experience innovation, ideally within entertainment, hospitality, or retail.
• A customer-first mindset, ensuring every digital interaction enhances engagement and satisfaction.
• Strong commercial acumen, with the ability to balance revenue growth and customer experience.
• Exceptional project management and stakeholder engagement skills, working with cross-functional teams.
• Ability to translate data-driven insights into impactful digital strategies.
• Familiarity with digital sales platforms, CRM tools, POS systems, and marketing automation.
• A passion for emerging technology, including AI, automation, and digital transformation in hospitality.
• Knowledge of e-commerce optimisation and customer engagement tools.

Commitment to Inclusion & Sustainability

Our client is committed to diversity, equity, and inclusion — ensuring that all voices are heard and represented in the organisation. They are also dedicated to sustainability, working towards reducing their environmental impact through smart business practices and digital innovation.

If you’re passionate about digital transformation in hospitality and want to play a leading role in enhancing customer experiences, we’d love to hear from you. Contact Sanderson King for a confidential discussion or apply directly today.