Claims Operations Manager

UK Claims Operations Manager – Leading Insurance Group

Location: Leeds or Manchester (hybrid)

Salary: Up to ~£80,000 + bonus + benefits

Confidential Search

A market-leading insurance business is seeking a UK Claims Operations Manager to play a key role in shaping and elevating its claims function. Reporting to the senior leadership team, this is a pivotal role driving operational excellence, MI/reporting, delegated authority oversight and continuous improvement across the UK claims organisation.

You’ll lead a multi-disciplinary central claims operations team and be a critical partner across the business, ensuring outstanding customer experience, service delivery and operational performance.

Key Responsibilities

• Lead and develop a centralised claims operations team
• Oversee claims administration, workflow management and SLA adherence
• Drive operational performance, governance, process improvement and resource planning
• Lead MI & data reporting across claims (weekly/monthly dashboards, KPIs, DA performance)
• Own delegated authority oversight, ensuring control, compliance and quality
• Enhance customer experience through continuous improvement and audit programmes
• Partner with senior leadership and support firm-wide initiatives and regulatory programmes

What We’re Looking For

• Strong experience in claims operations within insurance
• Proven people leadership capability
• Track record driving operational change and process improvement
• MI/data reporting capability and comfort working with metrics
• Excellent communication, collaboration and stakeholder skills
• A genuine passion for improving service delivery and claims outcomes

This is an opportunity to join a high-performing, values-driven organisation with a strong people-first culture, exceptional leadership visibility and scope to make a meaningful impact.

If you’re interested in a confidential conversation, please get in touch or apply directly — or feel free to recommend someone from your network.