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- Tasks: Lead a dynamic claims operations team and drive operational excellence.
- Company: Join a leading insurance group with a people-first culture.
- Benefits: Competitive salary, bonus, and hybrid working options.
- Why this job: Make a meaningful impact in a high-performing organisation.
- Qualifications: Experience in claims operations and strong leadership skills.
- Other info: Opportunity for career growth and collaboration with senior leadership.
The predicted salary is between 48000 - 64000 £ per year.
A market-leading insurance business is seeking a UK Claims Operations Manager to play a key role in shaping and elevating its claims function. Reporting to the senior leadership team, this is a pivotal role driving operational excellence, MI/reporting, delegated authority oversight and continuous improvement across the UK claims organisation.
You’ll lead a multi-disciplinary central claims operations team and be a critical partner across the business, ensuring outstanding customer experience, service delivery and operational performance.
Key Responsibilities- Lead and develop a centralised claims operations team
- Oversee claims administration, workflow management and SLA adherence
- Drive operational performance, governance, process improvement and resource planning
- Lead MI & data reporting across claims (weekly/monthly dashboards, KPIs, DA performance)
- Own delegated authority oversight, ensuring control, compliance and quality
- Enhance customer experience through continuous improvement and audit programmes
- Partner with senior leadership and support firm-wide initiatives and regulatory programmes
- Strong experience in claims operations within insurance
- Proven people leadership capability
- Track record driving operational change and process improvement
- MI/data reporting capability and comfort working with metrics
- Excellent communication, collaboration and stakeholder skills
- A genuine passion for improving service delivery and claims outcomes
This is an opportunity to join a high-performing, values-driven organisation with a strong people-first culture, exceptional leadership visibility and scope to make a meaningful impact.
If you’re interested in a confidential conversation, please get in touch or apply directly — or feel free to recommend someone from your network.
Claims Operations Manager employer: Sanderson King
Contact Detail:
Sanderson King Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those in claims operations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to claims operations. Think about your past experiences and how they align with the role of a Claims Operations Manager. We want you to shine!
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've led teams and driven operational change in previous roles. This is key for a position that requires managing a multi-disciplinary team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Claims Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Operations Manager role. Highlight your experience in claims operations and any leadership roles you've held. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about improving service delivery and claims outcomes. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to drive operational change and process improvement. Numbers and metrics can really make your application stand out to us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Sanderson King
✨Know Your Claims Operations Inside Out
Before the interview, make sure you brush up on your knowledge of claims operations within the insurance sector. Understand the key metrics and processes that drive operational excellence, as this will show your potential employer that you're not just familiar with the role but genuinely passionate about improving service delivery.
✨Showcase Your Leadership Skills
As a Claims Operations Manager, you'll be leading a team, so it's crucial to demonstrate your people leadership capabilities. Prepare examples of how you've successfully led teams in the past, focusing on how you’ve driven operational change and improved processes. This will help illustrate your ability to manage and inspire a multi-disciplinary team.
✨Be Data-Driven
Since MI and data reporting are key aspects of the role, come prepared to discuss your experience with metrics and dashboards. Bring specific examples of how you've used data to drive performance improvements or enhance customer experience. This will highlight your comfort with numbers and your analytical mindset.
✨Engage with the Company Culture
Research the company’s values and culture before your interview. Be ready to discuss how your personal values align with theirs, especially regarding their people-first approach. Showing that you understand and appreciate their culture can set you apart from other candidates and demonstrate your commitment to being a part of their team.
