At a Glance
- Tasks: Support critical defence systems and enhance complex applications in a secure environment.
- Company: Join a specialist team dedicated to the UK's defence and security community.
- Benefits: Work in a technically challenging role with opportunities for growth and impact.
- Other info: Collaborative team culture with respect for diversity and inclusion.
- Why this job: Make a real difference in defence operations while developing your technical skills.
- Qualifications: Active DV Clearance and strong Linux administration experience required.
The predicted salary is between 40500 - 49500 £ per year.
- Support Engineer
- London | Defence Sector | SC/DV Clearance Required |Contract
Are you a SC/DV Cleared Support Engineer looking to work on mission-critical systems that directly support the UK's defence and security community?
We're seeking a proactive and technically capable
Support Engineer to join a specialist team responsible for maintaining and enhancing a complex, multi-technology application operating within a highly secure environment.
This is a fantastic opportunity to play a key role in supporting services that are essential to defence operations, ensuring high availability, resilience, and operational effectiveness.
Key Responsibilities
- Provide day-to-day support for a complex enterprise application within a secure environment.
- Manage incidents, service requests, problems, and system changes in line with agreed SLAs.
- Investigate and resolve technical issues, conducting root cause analysis and implementing permanent fixes.
- Perform system health checks, patching, capacity management, monitoring, and proactive maintenance activities.
- Produce service reports, incident reports, and maintain technical documentation.
- Work closely with stakeholders, technical teams, and end users to maintain service performance and drive continual improvement.
- Support the delivery of system enhancements and change implementations.
- Occasionally travel to secure UK client sites when required.
Essential Skills
- Active DV Clearance
- Strong Linux administration and troubleshooting experience.
- Experience working within an ITIL-based support environment.
- Excellent incident and problem management skills.
- Strong networking and infrastructure understanding.
- Ability to work independently and take ownership of complex technical issues.
- Excellent communication and stakeholder engagement skills.
Desirable Experience
- Ni Fi
- Docker
- Active Directory
- DNS and Network Routing
- PKI / Certificate Management
- IPSEC / Cryptographic technologies
- Cisco IOS
- VMware
- My SQL and Mongo DB
- ELK Stack
- Jira
- Experience supporting secure or defence-facing environments
What's on Offer?
- Opportunity to support critical defence capabilities.
- Work within a highly secure, technically challenging environment.
- Exposure to a broad range of infrastructure, networking, security, and application technologies.
- London-based role with occasional travel to secure sites across the UK.
- Join a small, collaborative team where your contribution will have a direct operational impact.
Reasonable Adjustments
Respect and equality are core values to us.
We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives.
Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.
If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Support Engineer employer: Sanderson Government & Defence
As a PAM Consultant with our esteemed consulting client, you will thrive in a dynamic work culture that prioritises innovation and collaboration. The company offers robust employee growth opportunities, including continuous training in cutting-edge security practices, while fostering a diverse and inclusive environment that values every individual's contribution. Located in the UK, this role not only provides competitive benefits but also the chance to make a meaningful impact on clients' security postures through your expertise in Privileged Access Management.
Contact Details:
Sanderson Government & Defence Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sanderson Government & Defence values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sanderson Government & Defence might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sanderson Government & Defence!
✨Direct Apply to Sanderson Government & Defence
Let's not forget to apply directly through the Sanderson Government & Defence website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sanderson Government & Defence.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sanderson Government & Defence. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sanderson Government & Defence
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
