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For Companies At a Glance
- Tasks: Lead service delivery and drive improvements in a dynamic tech environment.
- Company: Join a large, innovative technology firm with a focus on collaboration.
- Benefits: Enjoy a competitive salary, pension scheme, and exciting perks like gym memberships.
- Why this job: Make a real impact by optimising services and enhancing client relationships.
- Qualifications: Strong service ownership mindset and excellent communication skills required.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
The predicted salary is between 28800 - 48000 £ per year.
We are working alongside a large technology firm seeking an experienced Service Manager to join the organisation. This is a key role focused on owning BAU services, driving cost optimisation, and ensuring SLA/KPI compliance within a secure, mission-critical environment.
You'll act as the single service owner, working within a DevSecOps and Agile model, coordinating continuous service improvements and providing clear direction across teams.
What you'll be doing:
- Owning BAU service delivery and meeting contractual SLAs
- Driving cost optimisation and service improvements
- Ensuring Run teams understand client deliverables and priorities
- Leading daily stand-ups and managing escalations
- Ensuring Business Continuity Plans are in place and aligned with client BCPs
What you'll bring:
- Strong service ownership mindset with the ability to work in complex client environments
- Confidence operating under pressure and navigating ambiguity
- Excellent stakeholder management and communication skills
- A proactive, results-driven attitude with a passion for change and improvement
- Willingness to travel to client meetings when required
Desirable experience:
- Vendor, financial, risk and change management
- Performance metrics, negotiation and conflict resolution
- Trusted advisor approach with strong customer focus
- Ideally a sole British national
What we offer:
- Competitive salary and pension scheme
- Select benefits (private healthcare, gym membership, childcare vouchers & more)
- Perks at Work discounts
- Recognition programmes, incentives and regular social events
Reasonable Adjustments:
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Service Manager employer: Sanderson Government & Defence
Contact Detail:
Sanderson Government & Defence Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry and let them know you're on the hunt for a Service Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of BAU services and SLAs. Be ready to discuss how you've driven cost optimisation and service improvements in past roles. We want you to shine!
✨Tip Number 3
Showcase your stakeholder management skills during interviews. Share specific examples of how you've communicated effectively with clients and teams, especially in high-pressure situations. This is key for a Service Manager!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Service Manager role. Highlight your experience in service delivery, cost optimisation, and stakeholder management. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your proactive attitude can drive change and improvement. Keep it engaging and relevant to the job description.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use metrics and examples to demonstrate how you’ve successfully managed services, improved processes, or navigated complex environments. We love seeing results!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Sanderson Government & Defence
✨Know Your BAU Inside Out
Make sure you understand the ins and outs of Business As Usual (BAU) service delivery. Be ready to discuss how you've owned BAU services in the past, focusing on your experience with SLAs and KPIs. This will show that you’re not just familiar with the concepts but have practical experience managing them.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've effectively managed stakeholders in previous roles. Think about times when you had to navigate complex client environments or resolve conflicts. Being able to articulate these experiences will demonstrate your strong communication skills and ability to build relationships.
✨Emphasise Your Proactive Attitude
Highlight instances where you've driven cost optimisation or implemented service improvements. Use specific metrics or outcomes to back up your claims. This will illustrate your results-driven mindset and passion for change, which are key traits for a Service Manager.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to service management, such as handling escalations or leading daily stand-ups. Practise your responses to these scenarios, focusing on your thought process and decision-making skills. This will help you convey confidence under pressure.
