At a Glance
- Tasks: Design and optimise user-centred services in a regulated environment.
- Company: Join a dynamic team focused on delivering impactful service experiences.
- Benefits: Competitive daily rate, flexible work arrangements, and potential for contract extensions.
- Other info: Collaborate with diverse teams and enhance your design skills in a supportive setting.
- Why this job: Make a difference by improving essential services that meet regulatory standards.
- Qualifications: Experience as a Service Designer in complex, regulated environments.
The predicted salary is between 39600 - 39600 £ per year.
Rate: £550/day (Inside IR35, via Umbrella)
Location: Crawley, West Sussex (2 days onsite per week)
Duration: 6 months (extensions likely)
Overview: We are seeking an experienced Service Designer to support the delivery of user-centred services within a regulated environment, designing and improving compliant, end-to-end service experiences.
Key Responsibilities:
- Design and optimise end-to-end services across multiple touchpoints
- Produce service blueprints, journey maps, and other core design artefacts
- Conduct user research and translate insights into actionable improvements
- Collaborate with product, delivery, and technical teams to implement solutions
- Ensure services meet regulatory, compliance, and governance standards
- Facilitate stakeholder workshops and alignment sessions
Requirements:
- Proven experience as a Service Designer in complex organisations
- Strong experience working in regulated environments (eg public sector, finance, healthcare)
- Expertise in creating service blueprints and mapping end-to-end services
- Strong stakeholder management and communication skills
- Familiarity with GDS or similar service standards (desirable)
Service Designer (Contract) employer: Sanderson Government & Defence
Join a forward-thinking organisation in Crawley, West Sussex, where your expertise as a Service Designer will be valued and nurtured. With a strong commitment to user-centred design, we offer a collaborative work culture that encourages innovation and professional growth, alongside competitive rates and the flexibility of hybrid working. Our focus on compliance and governance ensures that you will be part of meaningful projects that make a real difference in regulated environments.
Contact Details:
Sanderson Government & Defence Recruitment Team
