Senior Service Designer (SC Cleared) £450 per day (Outside IR35) | Hybrid Working | Active SC Clearance Required We’re supporting a major public sector digital transformation programme and are looking for an experienced Senior Service Designer to join a multidisciplinary team delivering meaningful improvements to a high-volume citizen-facing service. This is an opportunity to play a key role in the redesign and optimisation of complex end-to-end user journeys, helping to shape services that have a genuine impact on thousands of users. You'll work across interconnected service areas, collaborating with researchers, delivery teams and stakeholders to ensure a seamless and user-centred experience. The contract offers an initial term through to February 2027 , with a strong likelihood of extension as part of a long-term programme running through to 2030 . The Role Working alongside a Principal Service Designer, you'll lead project-level service design activity across multiple workstreams, taking ownership of service mapping, blueprinting, stakeholder engagement and design artefacts that support delivery. You'll be responsible for understanding complex services, identifying opportunities for improvement, and aligning teams around a clear vision for better user outcomes. Key Responsibilities Lead service design activities across multiple interconnected digital services. Map and analyse end-to-end user journeys, identifying pain points, opportunities and service improvements. Produce service blueprints, journey maps and other service design artefacts. Collaborate with User Researchers to shape research and engagement approaches. Facilitate workshops and stakeholder sessions across multidisciplinary teams. Identify dependencies, risks and service integration opportunities. Translate complex processes into clear and actionable visualisations. Review existing documentation and define gaps requiring further analysis or design activity. Support strategic design objectives through hands‑on delivery. Champion user-centred, outcome-focused decision making. Work closely with delivery, research and design teams to improve service outcomes. Essential Skills
Senior Service Designer (SC Cleared) employer: Sanderson Government & Defence
As a PAM Consultant with our esteemed consulting client, you will thrive in a dynamic work culture that prioritises innovation and collaboration. The company offers robust employee growth opportunities, including continuous training in cutting-edge security practices, while fostering a diverse and inclusive environment that values every individual's contribution. Located in the UK, this role not only provides competitive benefits but also the chance to make a meaningful impact on clients' security postures through your expertise in Privileged Access Management.
Contact Details:
Sanderson Government & Defence Recruitment Team
