At a Glance
- Tasks: Lead service design for impactful public sector projects and create user-centred solutions.
- Company: Join a major Central Government programme focused on digital transformation.
- Benefits: Earn up to £629 per day with a 12-month remote contract.
- Other info: Inclusive workplace welcoming diverse backgrounds and perspectives.
- Why this job: Make a real difference in public services while collaborating with diverse teams.
- Qualifications: Proven experience in service design and understanding of GDS standards required.
The predicted salary is between 54000 - 66000 £ per year.
We’re supporting a major Central Government programme seeking an experienced Senior Service Designer to join a high‑profile digital transformation initiative. This is an excellent opportunity to help design and deliver critical public services, working within multidisciplinary teams to create user-centred solutions that make a real difference.
Role Details
- Contract Length: 12 Months
- Rate: Up to £629 per day
- IR35 Status: Inside IR35
- Location: Remote with occasional travel to London
- Clearance: Must be eligible for BPSS
- Sector: Central Government
Essential Experience
- Proven experience working as a Senior Service Designer on large-scale digital transformation programmes.
- Strong understanding and practical application of GDS standards, service design principles and agile delivery methodologies.
- Experience designing and improving end-to-end services across multiple channels and touchpoints.
- Expertise in service blueprinting, journey mapping and service optimisation.
- Ability to work effectively within multidisciplinary teams including User Researchers, Content Designers, Interaction Designers, Delivery Managers and Technical Architects.
- Experience balancing user needs, business objectives, policy requirements and operational constraints.
- Strong stakeholder engagement and facilitation skills across senior government audiences.
Key Responsibilities
- Lead service design activities across complex public sector services.
- Create and maintain service blueprints, user journeys and ecosystem maps.
- Identify service pain points and opportunities for improvement through research and data-driven insights.
- Facilitate workshops and collaboration sessions with a wide range of stakeholders.
- Champion user-centred design and ensure alignment with GDS Service Standard requirements.
- Support service assessments and contribute to strategic service transformation initiatives.
Desirable Experience
- Previous experience delivering services within Central Government.
- Experience preparing for and supporting GDS assessments.
- Understanding of accessibility and inclusive design best practices.
- Experience within Healthcare, NHS or wider Health sector digital programmes would be highly desirable.
- Experience designing services involving complex user groups, regulated environments or citizen-facing services.
What’s on Offer?
- Up to £629 per day
- Inside IR35
- 12-month contract engagement
- Predominantly remote working with occasional London travel
- Opportunity to work on nationally significant government services
- Collaborative, multidisciplinary delivery environment
Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Senior Service Designer - BPSS Eligible employer: Sanderson Government & Defence
As a PAM Consultant with our esteemed consulting client, you will thrive in a dynamic work culture that prioritises innovation and collaboration. The company offers robust employee growth opportunities, including continuous training in cutting-edge security practices, while fostering a diverse and inclusive environment that values every individual's contribution. Located in the UK, this role not only provides competitive benefits but also the chance to make a meaningful impact on clients' security postures through your expertise in Privileged Access Management.
Contact Details:
Sanderson Government & Defence Recruitment Team
