Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the design and implementation of innovative ITSM tooling solutions.
- Company: Join a diverse and inclusive tech company focused on cutting-edge IT solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact by shaping secure and resilient IT systems.
- Qualifications: Experience with ITSM tools like ServiceNow and a passion for technology.
- Other info: Dynamic team environment with a commitment to equality and support.
The predicted salary is between 43200 - 72000 £ per year.
Overview
Senior IT Service Management (ITSM) Tooling Architect. The role requires a proactive approach to traditional and emerging ITSM technologies, with a focus on creating practical, cost-effective, and high-quality designs. As part of an Agile team reporting to the Solution Owner, the architect will develop design documentation across a wide variety of ITSM tooling solutions, ranging from simple to highly complex. The role demands a dedication to secure, resilient, and scalable IT system design, providing customers with confidence in the solutions delivered.
Responsibilities
- Lead the design, configuration, installation, and customization of ITSM/ITIL/Service Desk tooling solutions.
- Produce design documentation and plans for ITSM solutions across cloud, on-premises, and hybrid environments.
- Work collaboratively with internal teams to identify, design, and implement efficient ITSM processes.
- Ensure designs adhere to high standards of security, resilience, and practicality.
- Translate customer and business requirements into credible, actionable technical solutions.
- Keep up to date with emerging ITSM technologies to recommend improvements and best practices.
Experience and Skills Required
- Extensive experience with ITSM/ITIL/Service Desk tooling, ideally including one or more of: ServiceNow, BMC Remedy / Helix, CA Service Desk Manager, Cherwell, Freshworks, ManageEngine.
- Strong understanding of ITSM/ITOM/ITIL/eTOM processes, ideally supported by relevant certifications (e.g., ITIL v4).
- Proven experience in designing and implementing large-scale, highly secure, resilient ITSM solutions.
- General IT infrastructure knowledge, including:
- Windows Server
- Active Directory and Group Policies
- SQL and SQL Server clustering
- PKI infrastructure and certificate management
- SQL scripting
- PowerShell
- JavaScript
- C#
- REST Web Services
- Power BI / SQL Server Reporting
Note: Candidates with transferable skills in ITSM tooling design are encouraged to apply, even if they do not meet every requirement.
Recruitment Process
The selection process consists of two stages of interviews.
Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Senior ITSM Tooling Architect - DV Cleared employer: Sanderson Government & Defence
Contact Detail:
Sanderson Government & Defence Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior ITSM Tooling Architect - DV Cleared
✨Tip Number 1
Network like a pro! Reach out to your connections in the ITSM field and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for ITSM Tooling Architect roles and practice your responses. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 3
Show off your skills! If you’ve worked on any relevant projects, be ready to discuss them in detail. Bring examples of your design documentation or any successful implementations you've led to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior ITSM Tooling Architect - DV Cleared
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with ITSM/ITIL tooling. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant projects!
Showcase Your Technical Skills: Since this role is all about designing and implementing ITSM solutions, be sure to mention your experience with tools like ServiceNow or BMC Remedy. We love seeing specific examples of how you've tackled complex challenges in your previous roles.
Keep It Clear and Concise: When writing your application, clarity is key! Use straightforward language and avoid jargon where possible. We appreciate a well-structured application that gets straight to the point while still showing off your personality.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sanderson Government & Defence
✨Know Your ITSM Tools Inside Out
Make sure you’re well-versed in the ITSM tools mentioned in the job description, like ServiceNow or BMC Remedy. Prepare to discuss your hands-on experience with these tools and how you've used them to solve real-world problems.
✨Showcase Your Design Skills
Be ready to talk about specific design documentation you've created in the past. Highlight your ability to translate complex requirements into practical solutions, and don’t forget to mention any design plans you've developed for cloud or hybrid environments.
✨Stay Current with Emerging Technologies
Research the latest trends in ITSM technologies before your interview. Being able to discuss recent advancements and how they could benefit the company will show that you’re proactive and dedicated to continuous improvement.
✨Emphasise Collaboration and Communication
Since the role involves working closely with internal teams, prepare examples of how you've successfully collaborated on projects. Highlight your communication skills and how you’ve translated customer needs into actionable technical solutions.
