At a Glance
- Tasks: Conduct user research to enhance digital services for thousands of citizens.
- Company: Join a high-profile government digital programme with a collaborative culture.
- Benefits: Hybrid work model, meaningful impact, and potential contract extensions.
- Other info: Diverse and inclusive community welcoming applicants from all backgrounds.
- Why this job: Shape user-centred services and improve digital experiences in a dynamic environment.
- Qualifications: SC clearance and experience in user research within government or defence.
The predicted salary is between 60000 - 70000 £ per year.
We are currently seeking an experienced User Researcher with active SC clearance to join a high-profile government digital programme. This is an excellent opportunity to work on meaningful, user-centred services within a collaborative agile environment, helping to shape and improve digital experiences used by thousands of citizens.
The successful candidate will bring strong experience delivering user research within Central Government or Defence environments, alongside a thorough understanding of Government Digital Service (GDS) standards and best practices.
- Plan, design and conduct user research across discovery, Alpha, beta and live phases.
- Apply a range of qualitative and quantitative research methodologies, including interviews, usability testing, surveys and workshops.
- Collaborate with Product Managers, Service Designers, Business Analysts, Content Designers and Delivery teams.
- Analyse and synthesise research findings into actionable insights and recommendations.
- Communicate research outcomes effectively to both technical and non-technical stakeholders.
- Champion user-centred design, accessibility and evidence-based decision-making.
- Support continuous service improvement through ongoing research and feedback loops.
Proven experience as a User Researcher within Central Government, Defence, or wider Public Sector organisations.
Strong understanding of GDS standards, service assessments and user-centred design principles.
Experience delivering research across the full digital product life cycle.
Experience working within agile, multidisciplinary delivery teams.
If you're an SC-cleared User Researcher with Central Government or Defence experience and a strong background working within GDS environments, we'd love to hear from you.
We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Usability Experts in London employer: Sanderson Government & Defence
As a PAM Consultant with our esteemed consulting client, you will thrive in a dynamic work culture that prioritises innovation and collaboration. The company offers robust employee growth opportunities, including continuous training in cutting-edge security practices, while fostering a diverse and inclusive environment that values every individual's contribution. Located in the UK, this role not only provides competitive benefits but also the chance to make a meaningful impact on clients' security postures through your expertise in Privileged Access Management.
Contact Details:
Sanderson Government & Defence Recruitment Team
