At a Glance
- Tasks: Lead user-centred design activities and improve public sector services.
- Company: Join a high-profile public sector programme with a focus on impact.
- Benefits: Competitive pay, remote work, and travel expenses covered.
- Other info: Fortnightly travel to major UK cities and inclusive culture.
- Why this job: Shape meaningful services and collaborate with diverse teams.
- Qualifications: Experience in service design and user research methodologies.
The predicted salary is between 33600 - 50400 € per year.
Remote (UK-based) with fortnightly travel to London/Manchester/Newcastle
9-Month Contract £420/day (Inside IR35)
We're looking for an experienced Service Designer to join a high-profile public sector programme. This is a fantastic opportunity to shape user-centred services that deliver real impact at scale.
Key Responsibilities- Lead and deliver user-centred design activities across complex services
- Plan and execute user research (interviews, surveys, focus groups, usability testing)
- Apply service design frameworks and methodologies to improve end-to-end service experiences
- Create and maintain user personas, empathy maps, and journey maps
- Collaborate with multidisciplinary teams to translate research insights into actionable design improvements
- Contribute to service transformation initiatives within a public sector environment
- Active SC Clearance (desirable) OR eligible to obtain (mandatory 5 years UK residency)
- UK Citizen and based in the UK
- Strong experience with user research methodologies and practical application
- Proven track record in service design frameworks and delivery
- Experience creating user personas, journey maps, and service blueprints
- Prior public sector experience is essential
- Remote working within the UK
- Travel required every fortnight to London, Manchester, or Newcastle
- Travel expenses covered for trips to offices other than your base location
- Work on meaningful, user-focused public sector programmes
- Collaborate with experienced multidisciplinary teams
- Opportunity to influence large-scale service improvements
Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Service Designer - SC Clearable in London employer: Sanderson Government & Defence
Join a forward-thinking public sector programme as a Service Designer, where your expertise will directly contribute to shaping impactful user-centred services. Enjoy the flexibility of remote work within the UK, complemented by regular travel to vibrant cities like London, Manchester, and Newcastle, with all travel expenses covered. Our inclusive work culture fosters collaboration among multidisciplinary teams, offering you the chance to influence significant service improvements while growing your skills in a supportive environment.
Contact Detail:
Sanderson Government & Defence Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Designer - SC Clearable in London
✨Tip Number 1
Network like a pro! Reach out to folks in the public sector or service design community. Attend meetups, webinars, or even just grab a coffee with someone in the field. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your user-centred design projects. Make sure to include case studies that demonstrate your process and impact. This will help you stand out when chatting with potential employers.
✨Tip Number 3
Prepare for interviews by practising common service design questions. Think about how you can showcase your experience with user research methodologies and service design frameworks. We recommend doing mock interviews with friends or mentors to build confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from passionate candidates who are eager to make a difference in the public sector. Don’t hesitate to reach out if you have any questions during the process!
We think you need these skills to ace Service Designer - SC Clearable in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with user research methodologies and service design frameworks. We want to see how your skills align with the role, so don’t hold back!
Showcase Your Impact:When detailing your past experiences, focus on the impact you’ve made in previous roles. Use specific examples of how your work improved service experiences or contributed to public sector initiatives. We love seeing measurable results!
Be Clear and Concise:Keep your application clear and to the point. Avoid jargon unless it’s relevant to the role. We appreciate straightforward communication that gets to the heart of your qualifications and experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Sanderson Government & Defence
✨Know Your Service Design Frameworks
Make sure you brush up on the service design frameworks and methodologies relevant to the role. Be ready to discuss how you've applied these in past projects, as this will show your practical experience and understanding of user-centred design.
✨Prepare for User Research Questions
Since user research is a key part of the job, think about your experiences with interviews, surveys, and usability testing. Prepare specific examples that highlight your skills in planning and executing these activities, and be ready to explain how they led to actionable insights.
✨Showcase Your Collaboration Skills
This role involves working with multidisciplinary teams, so be prepared to talk about your collaborative experiences. Think of examples where you translated research insights into design improvements and how you worked with others to achieve those goals.
✨Understand the Public Sector Context
Familiarise yourself with the public sector environment and its unique challenges. Be ready to discuss how your previous public sector experience has equipped you to contribute to service transformation initiatives effectively.
