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For Companies At a Glance
- Tasks: Design secure digital services that users can trust and operate effectively.
- Company: Leading organisation in defence and national security with a focus on innovation.
- Benefits: Competitive salary up to £85,000 plus benefits and remote work options.
- Other info: Join a diverse team with strong career growth opportunities and a commitment to inclusivity.
- Why this job: Make a real impact by shaping user-centred services in mission-critical environments.
- Qualifications: Experience in service design and ability to translate complexity into usable services.
The predicted salary is between 85000 - 85000 £ per year.
Secure Digital Services
Defence & National Security
Permanent | Remote (UK‑based)
Salary: up to £85,000 + benefits
Shape secure digital services that actually get used. This organisation delivers advanced, secure systems into some of the UK's most complex and mission‑critical defence and national security environments. As demand grows for assurance‑led, user‑centred digital services, we’re looking for a Service Design Architect (SC & DV‑Eligible) to ensure technical innovation translates into usable, scalable, real‑world outcomes.
This is a senior, influential role sitting at the intersection of service design, architecture and engineering. Rather than focusing on governance in isolation, you’ll shape services that users can adopt, trust and operate—where security is mission‑critical, not optional.
The opportunity
- Influence both service design and operational deployment
- Embed usability and service thinking into secure technical solutions
- Shape how cyber and assurance are integrated into innovation and R&D
- Work on systems where delivery impact is real and tangible
What you’ll be doing
Service & Solution Design- Develop service blueprints and end‑to‑end user journeys
- Translate complex technical architectures into coherent operational services
- Ensure alignment between real user needs and service delivery
- Operate within multi‑disciplinary delivery teams
- Facilitate workshops, co‑design sessions and stakeholder engagement
- Support continuous improvement from discovery through to live services
- Align R&D outputs to real‑world, deployable use cases
- Ensure innovation outcomes are usable, scalable and adoptable
- Contribute to bids with clear, user‑centred service narratives
- Strengthen value propositions through clarity of service outcomes
What we’re looking for
- Strong background in service design, service architecture or human‑centred design
- Experience working within complex or high‑assurance environments (government, defence, regulated or critical national infrastructure)
- Proven ability to translate complexity into usable, coherent services
- Confident facilitator with strong stakeholder engagement skills
- Comfortable operating across architecture, engineering and delivery disciplines
Security clearance
- Must be eligible for SC and DV clearance
- Active SC clearance is highly desirable
- Willingness to undergo further vetting as required for secure programmes
Desirable experience
- Exposure to government digital standards
- Background spanning both design and technical environments
- Experience within defence, security or national security contexts
What you’ll bring
- A balance of empathy and analytical thinking
- Strong facilitation and collaboration skills
- Confidence working at senior level across disciplines
- Adaptability in complex and evolving environments
Reasonable Adjustments
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives.
Service Design Architect (SC & DV‑Eligible) in London employer: Sanderson Government & Defence
Contact Detail:
Sanderson Government & Defence Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Design Architect (SC & DV‑Eligible) in London
✨Tip Number 1
Network like a pro! Reach out to folks in the defence and national security sectors on LinkedIn. Join relevant groups, attend webinars, and don’t be shy about asking for informational chats. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising your storytelling skills. Think of examples from your past work that showcase your service design and architecture expertise. Make sure you can clearly explain how you've tackled complex challenges and delivered user-centred solutions.
✨Tip Number 3
Showcase your passion for secure digital services! When you get the chance to chat with potential employers, express your enthusiasm for shaping services that users can trust. Highlight your understanding of the importance of security in mission-critical environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to impactful projects in the defence sector.
We think you need these skills to ace Service Design Architect (SC & DV‑Eligible) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in service design and architecture. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant projects!
Showcase Your Usability Focus: Since this role is all about creating user-centred services, be sure to include examples of how you've embedded usability into your previous work. We love seeing how you’ve made complex systems more accessible for users.
Engage with Our Values: We value respect and equality, so let your personality shine through! Share your thoughts on diversity and inclusion in your application. It’s a great way to show us you’re a good fit for our community.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sanderson Government & Defence
✨Know Your Service Design Inside Out
Make sure you’re well-versed in service design principles and methodologies. Brush up on your knowledge of user-centred design and how it applies to secure digital services, especially in complex environments like defence and national security.
✨Showcase Your Stakeholder Engagement Skills
Prepare examples that highlight your experience in facilitating workshops and engaging with stakeholders. Be ready to discuss how you've successfully navigated multi-disciplinary teams and ensured alignment between user needs and service delivery.
✨Translate Complexity into Simplicity
Practice explaining complex technical architectures in a way that’s easy to understand. Use real-world examples to demonstrate how you’ve turned intricate designs into coherent, usable services that meet user needs.
✨Demonstrate Your Adaptability
Be prepared to discuss how you’ve adapted to evolving environments and challenges in previous roles. Highlight your ability to balance empathy with analytical thinking, especially when working across different disciplines like architecture and engineering.