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- Tasks: Lead IT service delivery and improve processes in a secure environment.
- Company: Join a critical public sector programme in Central London.
- Benefits: Competitive day rate, hybrid work model, and impactful role.
- Other info: Dynamic role with opportunities for growth in a complex environment.
- Why this job: Make a difference in the public sector while utilising your IT skills.
- Qualifications: Active DV clearance and strong IT Service Management experience required.
We are seeking an experienced IT Service Manager to support a long‑term critical public sector programme within a secure environment. The successful candidate will hold active UKSV DV clearance and bring strong experience delivering and managing IT services across complex stakeholder landscapes.
Key Responsibilities
- Lead and manage IT service delivery in line with agreed SLAs and KPIs
- Own and continuously improve ITSM processes, aligned to ITIL best practice
- Act as the primary interface between technical teams, end users, and senior stakeholders
- Manage incident, problem, change, and service transition activities
- Support service governance, reporting, and continual service improvement initiatives
Skills & Experience
- Active UKSV Developed Vetting (DV) clearance
- Proven experience working within the UK public sector, ideally on secure or defence programmes
- Strong background in IT Service Management (ITSM)
- Solid working knowledge of ITIL (certification preferred)
- Excellent stakeholder management and communication skills
Desirable
- Experience operating within large, complex or multi‑supplier environments
- Background in defence, security, or central government organisations
We welcome applications from people of all backgrounds.
IT Service Manager | DV Cleared | Hybrid in London employer: Sanderson Government & Defence
Contact Detail:
Sanderson Government & Defence Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Manager | DV Cleared | Hybrid in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT sector, especially those who have experience with public sector programmes. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your ITIL knowledge and service management skills. Be ready to discuss how you've improved ITSM processes in past roles, as this will show you're the right fit for the job.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds!
✨Tip Number 4
Apply through our website for the best chance at landing that IT Service Manager role. We’re always on the lookout for talented individuals like you, so make sure your application stands out!
We think you need these skills to ace IT Service Manager | DV Cleared | Hybrid in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Manager role. Highlight your experience with ITSM processes and any relevant projects you've managed, especially in public sector environments. We want to see how your skills align with what we're looking for!
Showcase Your DV Clearance: Since DV clearance is a must-have, don’t forget to mention it prominently in your application. We need to know you’re ready to hit the ground running in a secure environment, so make it clear that you hold active UKSV DV clearance.
Highlight Stakeholder Management Skills: Communication is key in this role! Be sure to showcase your experience managing stakeholders and how you've navigated complex landscapes in previous positions. We love seeing examples of how you've built relationships and delivered results.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy to do!
How to prepare for a job interview at Sanderson Government & Defence
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL best practices in your previous roles, especially in managing IT services and improving processes.
✨Showcase Your Stakeholder Management Skills
Prepare examples that highlight your experience in managing complex stakeholder landscapes. Think about specific situations where you successfully navigated challenges and maintained strong communication with both technical teams and senior stakeholders.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss how you've handled incidents and problems in past roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your ability to manage service transitions effectively.
✨Understand the Public Sector Landscape
Familiarise yourself with the unique challenges of working within the UK public sector, particularly in secure environments. Highlight any relevant experience you have in defence or security programmes to show you're a great fit for their needs.