At a Glance
- Tasks: Lead IT service design and transition for a major transformation programme.
- Company: Join the Metropolitan Police in a dynamic, impactful role.
- Benefits: Competitive pay, hybrid work, and a chance to make a difference.
- Other info: Diverse and inclusive workplace with support for all applicants.
- Why this job: Be part of a high-profile project that enhances public safety.
- Qualifications: Experience in IT Service Management and strong stakeholder skills required.
The predicted salary is between 45000 - 55000 £ per year.
IT Service Manager
Contract
- Initial 6 months
- Outside IR35
Clearance
SC + NPPV3 required
Location
London / Hybrid
We are looking for an experienced IT Service Manager to support a major transformation programme within the Metropolitan Police.
The role will support and deputise for the IT Service Design Workstream Lead, helping to coordinate service design, transition and operational readiness activities across the programme.
You will play a key role in ensuring new technology capabilities are introduced into live service in a controlled, supportable and sustainable way.
Key Responsibilities
- Support the delivery of service design, service transition and operational readiness activities.
- Develop and maintain service design artefacts, operational processes and support models.
- Define and manage service acceptance criteria and readiness assessments.
- Coordinate go-live planning, transition activities, service acceptance and hypercare support.
- Ensure new services transition into live operations with minimal disruption.
- Work closely with suppliers, technical teams, service management functions and operational stakeholders.
- Track supplier deliverables, service levels, operational dependencies, risks and issues.
- Support governance, reporting and programme decision-making.
- Deputise for the IT Service Design Workstream Lead when required.
- Coordinate day-to-day service management activity across multiple stakeholders and workstreams.
- Ensure the future service is secure, supportable and operationally ready.
- We're Looking For
- Strong experience in IT Service Management / Service Design / Service Transition.
- Experience supporting complex technology transformation or large-scale service implementations.
- Strong understanding of operational readiness, service acceptance and transition into BAU.
- Experience developing service models, support processes and service management artefacts.
- Strong supplier and stakeholder management experience.
- Comfortable working across technical, operational and programme teams in a fast-paced environment.
- Experience within government, defence, emergency services or another highly regulated environment would be advantageous.
- SC and NPPV3 clearance required.
This is a high-profile programme operating in a fast-paced environment, with a strong focus on delivering new operational capabilities safely into live service.
Reasonable Adjustments
Respect and equality are core values to us.
We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives.
Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.
If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
#J-18808-Ljbffr
IT Service Manager in London employer: Sanderson Government & Defence
As a PAM Consultant with our esteemed consulting client, you will thrive in a dynamic work culture that prioritises innovation and collaboration. The company offers robust employee growth opportunities, including continuous training in cutting-edge security practices, while fostering a diverse and inclusive environment that values every individual's contribution. Located in the UK, this role not only provides competitive benefits but also the chance to make a meaningful impact on clients' security postures through your expertise in Privileged Access Management.
Contact Details:
Sanderson Government & Defence Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Manager in London
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Sanderson Government & Defence that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace IT Service Manager in London
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Sanderson Government & Defence, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Sanderson Government & Defence can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Sanderson Government & Defence will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Sanderson Government & Defence
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Sanderson Government & Defence. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Sanderson Government & Defence.
