At a Glance
- Tasks: Lead major incidents and restore services quickly in a dynamic environment.
- Company: Join a diverse and inclusive tech company focused on operational excellence.
- Benefits: Competitive day rate, hybrid work model, and potential for contract extension.
- Other info: Opportunity to enhance your career in a supportive and collaborative setting.
- Why this job: Make a real impact by leading high-pressure incidents and driving service improvements.
- Qualifications: Proven experience in Major Incident Management and strong stakeholder engagement skills.
The predicted salary is between 45000 - 58500 £ per year.
We are seeking an experienced Lead Major Incident Manager to lead and mature Major Incident Management capabilities within a complex delivery environment operating across P3M (Portfolio, Programme and Project Management) services. This role is responsible for driving effective incident governance, restoring service quickly during high-priority incidents, coordinating cross-functional teams, and embedding best practice aligned to ITIL Incident Management processes. The successful contractor will bring strong stakeholder engagement skills, operational leadership, and a structured approach to managing major incidents across technology and business services.
Key Responsibilities
- Lead the end-to-end management of Major Incidents and ensure rapid restoration of impacted services.
- Own incident command during high-severity events, coordinating technical, delivery, and business stakeholders.
- Establish and maintain robust ITIL-aligned Incident Management processes across the P3M environment.
- Chair Major Incident bridge calls and provide clear communication to senior stakeholders and leadership teams.
- Drive service recovery activities and ensure actions are prioritised effectively.
- Produce timely and accurate incident communications, status updates, and executive reporting.
- Facilitate post-incident reviews and root cause analysis activities.
- Track remediation actions and support continuous service improvement initiatives.
- Identify trends, risks, recurring incidents, and opportunities for operational maturity.
- Define and monitor incident KPIs, SLAs, and service performance metrics.
- Collaborate with Service Management, Delivery, Operations, and Programme teams to strengthen operational resilience.
- Support governance forums and contribute to service management reporting.
Required Experience
- Proven experience operating as a Lead Major Incident Manager within complex enterprise environments.
- Strong practical experience of ITIL Incident Management and Major Incident frameworks.
- Experience working within P3M (Portfolio, Programme and Project Management) environments.
- Demonstrated ability to lead high-pressure operational incidents and coordinate multi-disciplinary teams.
- Strong stakeholder management and executive communication capability.
- Experience driving service improvement and operational maturity initiatives.
- Ability to make decisions quickly and maintain control during critical incidents.
Desirable Skills
- ITIL Foundation / ITIL Managing Professional certification.
- Experience within large-scale transformation or programme delivery environments.
- Knowledge of Problem Management, Change Management, and Service Operations disciplines.
- Familiarity with service management tooling such as ServiceNow or equivalent.
Reasonable Adjustments
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Lead Major Incident Manager (SC cleared) employer: Sanderson Government & Defence
As a Lead Major Incident Manager, you will thrive in a dynamic and inclusive work environment that prioritises collaboration and operational excellence. Our commitment to employee growth is evident through continuous training opportunities and a culture that values diverse perspectives, ensuring that every team member can contribute meaningfully to our mission. Located in a hybrid setting, we offer the flexibility to balance professional and personal commitments while being part of a forward-thinking organisation dedicated to delivering exceptional service.
Contact Details:
Sanderson Government & Defence Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Lead Major Incident Manager (SC cleared)
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We think you need these skills to ace Lead Major Incident Manager (SC cleared)
Some tips for your application 🫡
Show Off Your Tech Toolbox:Let’s be real: in IT consulting, your skills and tools can make or break the project. Make sure your CV includes a solid list of the technologies you’ve worked with and any specific programming languages you're fluent in. If you’ve got experience with project management tools, like JIRA or Trello, shout about that too! It shows you're not just a tech head, but you can manage the chaos too.
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Be Clear on Your Rates and Availability:When applying for freelance roles, clarity is key! Include your rates and availability upfront in your application to avoid any confusion later. This honesty will save both you and Sanderson Government & Defence time, and it shows you’re serious about doing business. We believe it’s best to be transparent right from the get-go!
How to prepare for a job interview at Sanderson Government & Defence
✨Showcase Your Problem-Solving Skills
In IT consulting, they’ll want to see how you tackle real-life client issues. Prepare to discuss specific case studies from your freelance experience where you've demonstrated your problem-solving prowess. Come armed with examples that highlight the strategies you used and the results achieved.
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As a freelancer, your portfolio is your calling card. Make sure it’s not just a collection of past projects but a narrative of your journey. Be ready to discuss how each project reflects your capability and how you can bring value to Sanderson Government & Defence. Tailor this pitch to highlight projects that align closely with what they seek.
✨Brush Up on the Latest Tech Trends
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Expect some hypothetical or situational questions that assess how you'd handle various client scenarios. Practice thinking on your feet and responding to questions about project challenges or client interactions. This shows your adaptability and readiness for the freelance lifestyle, which works differently from traditional employment.
