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- Tasks: Design and implement innovative IT service models that drive business success.
- Company: Dynamic consultancy focused on IT service excellence and transformation.
- Benefits: Competitive day rate, flexible working, and opportunities for career growth.
- Why this job: Join a collaborative team and make a real impact on high-profile projects.
- Qualifications: ITIL certification and experience with ITSM tools like ServiceNow or Jira.
- Other info: Inclusive culture that values diversity and supports your career journey.
The predicted salary is between 36000 - 60000 £ per year.
Position: ITIL Service Management Consultant / Service Architect
Location: Hybrid (On-site in London once / twice a week)
Day Rate: £500 p.d (OUTSIDE IR35)
Active SC Clearance Required
Are you ready to architect the next evolution of IT service excellence? We\’re looking for a forward-thinking ITIL Service Management Consultant to lead the charge in designing scalable, product-centric service models that empower businesses to thrive.
What You\’ll Do:
- Design and implement end-to-end IT service operating models aligned with ITIL
- Drive maturity assessments, gap analyses, and roadmap creation
- Collaborate with stakeholders to embed ITIL-aligned practices across product teams
- Enhance ITSM tooling (ServiceNow, Remedy, Jira) to support continuous improvement
- Define metrics that matter – service performance, customer satisfaction, and compliance
- Champion change through clear communication and stakeholder engagement
What You Bring:
- ITIL v4 (or v3) certification and deep knowledge of service management principles
- Proven experience designing and improving ITSM capabilities
- Hands‑on expertise with ITSM tools like ServiceNow, Remedy, or Jira
- Experience working in product‑centric environments
- Strong documentation and communication skills
- Ability to build operating models, process flows, and governance frameworks
Why Join Us?
- Work on high‑impact transformation projects with leading organisations
- Be part of a collaborative, innovative team that values your expertise
- Enjoy flexible working, career development, and a culture of continuous improvement
If you’re interested in hearing more, please do send your profile to tom.royston@sandersonplc.com
Reasonable Adjustments:
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.
If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
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ITIL Service Management Consultant | OUTSIDE IR35 employer: Sanderson Government & Defence
Contact Detail:
Sanderson Government & Defence Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITIL Service Management Consultant | OUTSIDE IR35
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT service management space. Attend industry meetups or webinars to meet potential employers and get your name out there. Remember, it’s all about who you know!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your past projects and achievements in ITIL and service management. This can be a game-changer during interviews, giving you a chance to demonstrate your expertise beyond just words.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on common scenarios related to ITIL practices and be ready to discuss how you've tackled challenges in previous roles. We want to see your problem-solving skills in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace ITIL Service Management Consultant | OUTSIDE IR35
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your ITIL experience and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Showcase Your Achievements: Don’t just list your responsibilities; show us what you’ve accomplished! Use metrics where possible to demonstrate your impact in previous roles, especially around service management and ITSM tools.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT service excellence and how you can contribute to our team. Keep it concise but engaging – we want to know you!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Sanderson Government & Defence
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL v4 (or v3) knowledge. Be ready to discuss how you've applied service management principles in real-world scenarios. This will show that you not only understand the theory but can also implement it effectively.
✨Showcase Your Tool Expertise
Familiarise yourself with ITSM tools like ServiceNow, Remedy, and Jira. Be prepared to share specific examples of how you've enhanced these tools to support continuous improvement in previous roles. This will demonstrate your hands-on experience and technical know-how.
✨Prepare for Stakeholder Engagement Questions
Expect questions about how you've collaborated with stakeholders in the past. Think of examples where you successfully embedded ITIL-aligned practices across product teams. Highlight your communication skills and ability to champion change.
✨Metrics Matter – Be Ready to Discuss Them
Understand the key metrics that drive service performance, customer satisfaction, and compliance. Be ready to discuss how you've defined and measured these metrics in your previous roles. This will show your analytical side and commitment to service excellence.