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- Tasks: Lead IT service delivery and improve processes in a secure environment.
- Company: Join a critical public sector programme in Central London.
- Benefits: Competitive day rate, hybrid work model, and impactful role.
- Other info: Opportunity to work in a dynamic, multi-supplier environment.
- Why this job: Make a difference in IT services while working with diverse stakeholders.
- Qualifications: Active DV clearance and strong IT Service Management experience required.
We are seeking an experienced IT Service Manager to support a long‑term critical public sector programme within a secure environment. The successful candidate will hold active UKSV DV clearance and bring strong experience delivering and managing IT services across complex stakeholder landscapes.
Key Responsibilities
- Lead and manage IT service delivery in line with agreed SLAs and KPIs
- Own and continuously improve ITSM processes, aligned to ITIL best practice
- Act as the primary interface between technical teams, end users, and senior stakeholders
- Manage incident, problem, change, and service transition activities
- Support service governance, reporting, and continual service improvement initiatives
Skills & Experience
- Active UKSV Developed Vetting (DV) clearance
- Proven experience working within the UK public sector, ideally on secure or defence programmes
- Strong background in IT Service Management (ITSM)
- Solid working knowledge of ITIL (certification preferred)
- Excellent stakeholder management and communication skills
Desirable
- Experience operating within large, complex or multi‑supplier environments
- Background in defence, security, or central government organisations
We welcome applications from people of all backgrounds.
IT Service Manager | DV Cleared | Hybrid employer: Sanderson Government & Defence
Contact Detail:
Sanderson Government & Defence Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Manager | DV Cleared | Hybrid
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT sector, especially those who have experience with public sector programmes. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their IT service delivery methods and be ready to discuss how your experience aligns with their needs. We want you to shine!
✨Tip Number 3
Showcase your DV clearance! Make sure to highlight your active UKSV DV clearance in conversations and on your CV. It’s a big deal in this field and can set you apart from other candidates.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, applying directly can sometimes give you an edge over others who apply through third-party sites.
We think you need these skills to ace IT Service Manager | DV Cleared | Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Manager role. Highlight your experience with ITSM processes and any relevant projects you've managed, especially in public sector environments. We want to see how your skills align with what we're looking for!
Show Off Your DV Clearance: Since DV clearance is a must-have, make it prominent in your application. Let us know about your active UKSV DV clearance right at the top of your CV or cover letter. This will help us quickly see that you meet one of our key requirements.
Use Clear Examples: When writing your cover letter, use clear examples to demonstrate your stakeholder management and communication skills. We love seeing how you've navigated complex situations in the past, so don’t hold back on the details!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Sanderson Government & Defence
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL best practices in your previous roles, especially in managing IT services and improving processes.
✨Showcase Your Stakeholder Management Skills
Prepare examples that highlight your experience in managing complex stakeholder landscapes. Think about specific situations where you successfully navigated challenges and maintained strong communication with both technical teams and senior stakeholders.
✨Demonstrate Your Problem-Solving Abilities
Be ready to talk about how you've handled incidents and problems in past roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show how you effectively managed service transitions and improvements.
✨Understand the Public Sector Landscape
Familiarise yourself with the unique challenges of working within the UK public sector, particularly in secure environments. Highlight any relevant experience you have in defence or government organisations to show you're a great fit for their needs.