At a Glance
- Tasks: Provide top-notch technical support for Windows and Microsoft 365 users.
- Company: Join Sanderson Government & Defence, a leader in tech support.
- Benefits: Enjoy competitive pay, flexible hours, and career development opportunities.
- Other info: Be part of a supportive team in a dynamic work environment.
- Why this job: Make a difference by helping others solve their tech issues every day.
- Qualifications: Experience with ITSM tools and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Sanderson Government & Defence is seeking a Service Desk Support Analyst to provide first- and second-line technical support across the organisation.
You will troubleshoot Windows 10/11, Microsoft 365, AD/Azure AD, and endpoint devices, handling incidents and service requests with a strong customer focus.
The role requires experience with ITSM tools (Service Now, Jira Service Management, Freshservice, Remedy) and a solid grounding in ITIL practices.
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Contact Details:
Sanderson Government & Defence Recruitment Team
We think you need these skills to ace IT Service Desk Analyst — Windows & Microsoft 365 Support
Windows 10/11 Support
Microsoft 365 Support
Active Directory (AD)
Azure Active Directory (Azure AD)
Endpoint Device Troubleshooting
Incident Management
Service Request Handling
