At a Glance
- Tasks: Provide hands-on support and resolve technical issues for high-profile defence customers.
- Company: Join a dynamic team in a growing tech company focused on defence solutions.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace with a commitment to equality.
- Why this job: Make a real impact by engaging directly with users and driving solutions.
- Qualifications: Experience in service desk roles and strong customer-facing skills required.
The predicted salary is between 30000 - 40000 € per year.
We're looking for a Service Desk Engineer to join a growing team supporting high-profile defence customers. This is a hands-on, customer-facing role where you'll be responsible for providing 1st and 2nd line support, resolving technical issues, and ensuring a high level of service delivery. This isn't a traditional ticket-only environment - you'll be expected to take ownership, engage directly with users, and drive issues through to resolution.
Responsibilities:
- Acting as the first point of contact for customer queries (phone, email, portal)
- Providing 1st and 2nd line support across hardware, software and systems
- Troubleshooting and resolving technical issues end-to-end
- Managing incidents, service requests and problem tickets
- Keeping customers updated and maintaining strong relationships
- Escalating complex issues where needed, while retaining ownership
- Supporting system monitoring and service performance
- Creating and maintaining documentation and knowledge articles
- Contributing to service improvements and identifying recurring issues
- Supporting change, release and deployment activities
Requirements:
- Experience in a service desk or technical support role (L1/L2)
- Strong customer-facing skills and confidence handling calls directly
- Experience working in defence or MOD environments
- Knowledge of Electronic Warfare (EW) or similar highly desirable (eg backgrounds in Royal Navy, 14 Signals Regiment)
- Ability to take ownership of issues and drive them to resolution
- Awareness of ITIL processes (ideal but not essential)
Reasonable Adjustments:
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Service Desk Engineer in Hampshire employer: Sanderson Government & Defence
Join a dynamic and inclusive team as a Service Desk Engineer, where your contributions directly impact high-profile defence projects. We pride ourselves on fostering a collaborative work culture that prioritises employee growth through continuous learning and development opportunities. Located in a vibrant area, we offer a unique chance to engage with cutting-edge technology while building strong relationships with our customers.
Contact Detail:
Sanderson Government & Defence Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer in Hampshire
✨Tip Number 1
Get to know the company and its culture before your interview. This will help you tailor your responses and show that you're genuinely interested in being part of the team. Plus, it gives you a chance to ask insightful questions!
✨Tip Number 2
Practice your technical skills and be ready to demonstrate them. Since this role involves troubleshooting and resolving issues, having a few examples up your sleeve can really impress the interviewers. Show us what you've got!
✨Tip Number 3
Don’t underestimate the power of soft skills! Being customer-facing means you need to communicate effectively and build relationships. Be prepared to share experiences where you’ve successfully handled customer queries or resolved conflicts.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Service Desk Engineer in Hampshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Service Desk Engineer role. Highlight your experience in 1st and 2nd line support, and don’t forget to mention any relevant skills or knowledge about defence environments.
Show Off Your Customer Skills:Since this is a customer-facing role, we want to see how you handle interactions. Include examples of how you've successfully resolved issues for users and maintained strong relationships in previous roles.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant to the role. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your skills directly to us!
How to prepare for a job interview at Sanderson Government & Defence
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around 1st and 2nd line support. Be ready to discuss troubleshooting methods for hardware and software issues, as well as any relevant experience you have in defence environments.
✨Show Off Your Customer Skills
Since this role is customer-facing, practice how you communicate with users. Think of examples where you've successfully resolved issues while keeping customers informed and satisfied. This will demonstrate your ability to maintain strong relationships.
✨Take Ownership of Scenarios
Prepare to talk about times when you've taken ownership of a problem and driven it to resolution. Highlight your proactive approach and how you managed to keep stakeholders updated throughout the process.
✨Familiarise Yourself with ITIL Processes
While not essential, having a basic understanding of ITIL processes can set you apart. Brush up on key concepts and be ready to discuss how they apply to service desk operations, even if you haven't worked directly with them before.
