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- Tasks: Provide top-notch technical support and solve diverse IT issues.
- Company: Join a leading consultancy with a focus on innovation and teamwork.
- Benefits: Competitive day rate, inclusive culture, and opportunities for growth.
- Other info: Embrace a diverse workplace that values respect and equality.
- Why this job: Be part of a dynamic team making a real difference in tech support.
- Qualifications: Experience in IT support and strong communication skills required.
The predicted salary is between 62000 - 62000 £ per year.
Location: Hursley, Winchester
Day Rate: £310 per day inside IR35
SC Clearance Required
We’re supporting a major consultancy delivering into a central government organisation, and we’re looking for an experienced Duty Technician to join their high‑performing technical operations team. This role is ideal for someone who thrives in a fast‑paced support environment, enjoys solving a wide range of technical issues, and takes pride in delivering excellent customer service.
Key Responsibilities
- Handle incoming technical support incidents, service requests, and change tasks.
- Manage your personal call queue, ensuring all tickets are progressed and closed within agreed timeframes.
- Maintain clear, consistent customer communication and provide timely updates.
- Resolve issues ranging from simple password resets to complex server‑related queries.
- Escalate cases to the 3rd Line Technical Team when required.
- Work collaboratively within a close‑knit, highly skilled team of Engineers.
- Deliver a high standard of customer service at all times.
- Liaise with internal teams including 3rd Line Technical Delivery, Development, and Project teams.
- Perform software builds and rebuilds on PCs and laptops.
- Diagnose and repair hardware faults, and install hardware upgrades as needed.
What We're Looking For
- Strong background in IT support (1st/2nd line or similar).
- Experience working in structured, process‑driven environments.
- Excellent communication and customer‑facing skills.
- Ability to troubleshoot across hardware, software, and basic server‑side issues.
Duty Technician in Hampshire employer: Sanderson Government & Defence
Contact Detail:
Sanderson Government & Defence Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Technician in Hampshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in similar roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common technical questions and scenarios. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled technical issues in the past. This will demonstrate your ability to thrive in a fast-paced support environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Duty Technician in Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT support experience, especially in 1st and 2nd line roles. We want to see how your skills match the key responsibilities listed in the job description.
Show Off Your Communication Skills: Since excellent communication is key for this role, include examples of how you've effectively communicated with customers or team members in past positions. We love seeing those customer service skills shine!
Be Specific About Your Technical Skills: When detailing your technical abilities, be specific about the hardware and software you've worked with. Mention any troubleshooting experiences that relate to the role, as we’re looking for someone who can hit the ground running.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Sanderson Government & Defence
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around 1st and 2nd line support. Be ready to discuss your experience with troubleshooting hardware and software issues, as well as any server-related queries you've handled.
✨Show Off Your Customer Service Skills
Since this role emphasises excellent customer service, think of examples where you've gone above and beyond for a customer. Prepare to share how you maintain clear communication and provide timely updates during support incidents.
✨Familiarise Yourself with the Company
Do a bit of research on the consultancy and their work with central government organisations. Understanding their values and mission can help you align your answers with what they’re looking for in a Duty Technician.
✨Prepare for Team Collaboration Questions
As you'll be working closely with a skilled team, be ready to discuss your experience in collaborative environments. Think of specific instances where teamwork led to successful problem resolution or project completion.