Service Designer / Discovery Lead | £575 per Day (Inside IR35)
Location: Remote within the UK, with occasional travel to London
Rate: £575 per day (Inside IR35)
Contract: Initial 6-month engagement
Clearance: BPSS Eligible
Eligibility: Must be a UK National with a minimum of 5 years UK residency
The Opportunity
We're looking for an experienced Service Designer / Discovery Lead to join a public sector transformation programme focused on exploring how Generative AI can improve the management and maintenance of policy and guidance content.
This Discovery will investigate how AI can be used to identify content requiring review, understand opportunities for improvement, and shape the direction of a future MVP and implementation phase.
You'll work as part of a multidisciplinary team, helping to uncover user needs, define problem spaces, and identify opportunities to deliver measurable value through innovative digital solutions.
Key Responsibilities
- Lead Discovery activities across complex service environments
- Understand and map current ("as-is") user journeys and service landscapes
- Identify user needs, pain points and improvement opportunities
- Conduct horizon scanning and research into emerging AI-enabled solutions
- Perform gap analysis and service assessments
- Develop service design artefacts, recommendations and future-state concepts
- Facilitate workshops and stakeholder engagement sessions
- Collaborate closely with delivery, product, policy and technical teams
Essential Skills & Experience
- Proven experience working as a Service Designer on large-scale digital programmes
- Strong knowledge of GDS Service Standard and Government Digital Service ways of working
- Demonstrable experience applying User-Centred Design (UCD) principles and best practices
- Experience leading or supporting Discovery phases
- Strong stakeholder management and workshop facilitation skills
- Experience with service mapping, journey mapping and service blueprinting
- Ability to work effectively within multidisciplinary agile teams
Desirable Experience
- Experience delivering AI, automation or innovation-related projects
- Background within central government or wider public sector organisations
- Experience working on policy-driven or operational services
Candidate Requirements
- UK National
- Minimum 5 years continuous UK residency
- BPSS eligible
- Able to travel to London when required
Reasonable Adjustments
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.
If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Service Designer- £575 per Day (Inside IR35) in City of London employer: Sanderson Government & Defence
As a PAM Consultant with our esteemed consulting client, you will thrive in a dynamic work culture that prioritises innovation and collaboration. The company offers robust employee growth opportunities, including continuous training in cutting-edge security practices, while fostering a diverse and inclusive environment that values every individual's contribution. Located in the UK, this role not only provides competitive benefits but also the chance to make a meaningful impact on clients' security postures through your expertise in Privileged Access Management.
Contact Details:
Sanderson Government & Defence Recruitment Team
