At a Glance
- Tasks: Provide hands-on support and resolve technical issues for high-profile defence customers.
- Company: Join a growing team in a dynamic defence environment.
- Benefits: Competitive salary, career growth, and the chance to work on impactful projects.
- Other info: Opportunity to contribute to service improvements and work in a collaborative team.
- Why this job: Engage directly with users and make a real difference in service delivery.
- Qualifications: Experience in service desk roles and strong customer-facing skills.
The predicted salary is between 30000 - 40000 € per year.
We're looking for a Service Desk Engineer to join a growing team supporting high-profile defence customers. This is a hands-on, customer-facing role where you'll be responsible for providing 1st and 2nd line support, resolving technical issues, and ensuring a high level of service delivery. This isn't a traditional ticket-only environment - you'll be expected to take ownership, engage directly with users, and drive issues through to resolution.
Responsibilities:
- Acting as the first point of contact for customer queries (phone, email, portal)
- Providing 1st and 2nd line support across hardware, software and systems
- Troubleshooting and resolving technical issues end-to-end
- Managing incidents, service requests and problem tickets
- Keeping customers updated and maintaining strong relationships
- Escalating complex issues where needed, while retaining ownership
- Supporting system monitoring and service performance
- Creating and maintaining documentation and knowledge articles
- Contributing to service improvements and identifying recurring issues
- Supporting change, release and deployment activities
Requirements:
- Experience in a service desk or technical support role (L1/L2)
- Strong customer-facing skills and confidence handling calls directly
- Experience working in defence or MOD environments
Service Desk Engineer in Basingstoke employer: Sanderson Government & Defence
Join a dynamic and innovative team as a Service Desk Engineer, where you'll have the opportunity to work closely with high-profile defence customers in a collaborative and supportive environment. We pride ourselves on fostering a culture of continuous learning and professional development, offering tailored training programmes and career advancement opportunities. Located in a vibrant area, our company not only values your contributions but also promotes a healthy work-life balance, making it an excellent place for those seeking meaningful and rewarding employment.
Contact Detail:
Sanderson Government & Defence Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer in Basingstoke
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about engaging with users, think of scenarios where you’ve successfully resolved issues. Be ready to share these experiences during your interview to demonstrate your hands-on approach.
✨Tip Number 3
Show off your problem-solving skills! Prepare to discuss how you've tackled technical challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Service Desk Engineer in Basingstoke
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in service desk or technical support roles. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your customer-facing abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Desk Engineer role. Share specific examples of how you've resolved technical issues and engaged with customers directly.
Showcase Your Problem-Solving Skills:In your application, give us a glimpse of your troubleshooting prowess. Talk about a time you took ownership of a complex issue and drove it through to resolution. We love seeing candidates who can think on their feet!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Sanderson Government & Defence
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to 1st and 2nd line support. Be ready to discuss troubleshooting methods for both hardware and software issues, as well as any specific systems mentioned in the job description. This will show that you're not just familiar with the basics but can handle the hands-on challenges of the role.
✨Show Off Your Customer Skills
Since this is a customer-facing role, practice how you communicate with users. Think about examples where you've successfully resolved issues while keeping customers informed and satisfied. Highlighting your ability to build strong relationships will set you apart from other candidates.
✨Prepare for Scenario Questions
Expect to be asked about specific scenarios you might face on the job. Prepare answers that demonstrate your problem-solving skills and your approach to managing incidents. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Research the Defence Sector
Familiarise yourself with the defence industry and any relevant regulations or standards. Understanding the context in which you'll be working will help you answer questions more confidently and show that you're genuinely interested in the role and its responsibilities.
