At a Glance
- Tasks: Provide 2nd line support for critical applications and enhance user experience.
- Company: Join a central government organisation in a secure, high-impact environment.
- Benefits: Competitive daily rate, remote work options, and a chance to make a difference.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Be part of a team that ensures stability and performance of essential services.
- Qualifications: Experience in application support and strong knowledge of Microsoft tools required.
Location: London / Remote
Daily Rate: £350 to £375 Inside IR35
Clearance: UKSV SC Clearance Required
We're supporting a central government organisation in the search for an experienced Application Support Engineer to join their team on a contract basis. This is a great opportunity to work within a secure, high-impact environment, providing 2nd line support across a range of critical business applications. You’ll play a key role in ensuring the stability, performance, and continuous improvement of services, working closely with users, technical teams, and suppliers to resolve issues efficiently and enhance user experience.
Key Responsibilities:
- Provide 2nd line support for business-critical applications
- Troubleshoot and resolve incidents, service requests, and problem tickets
- Support and maintain Microsoft applications, including M365 services
- Administer and support SharePoint environments
- Work with Atlassian tools (Jira and/or Confluence) for incident tracking and knowledge management
- Collaborate with 1st and 3rd line teams to ensure smooth service delivery
- Contribute to documentation, process improvements, and knowledge sharing
What we’re looking for:
- Proven experience in a 2nd line application support role
- Strong knowledge of Microsoft stack (e.g., Office 365, SharePoint)
- Experience using Jira and/or Confluence
- Excellent troubleshooting and stakeholder communication skills
- Ability to work effectively in a structured, secure environment
To learn more, please do reach out to Tom Royston via email on tom.royston@sandersonplc.com
Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Apps Support Engineer | SC Cleared employer: Sanderson Government & Defence
As an Apps Support Engineer with us, you'll thrive in a dynamic and inclusive work culture that values diversity and collaboration. We offer competitive daily rates and the flexibility of remote work, all while contributing to critical government projects that make a real difference. With a strong focus on employee growth and continuous improvement, you'll have ample opportunities to enhance your skills and advance your career in a secure and supportive environment.
Contact Details:
Sanderson Government & Defence Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Apps Support Engineer | SC Cleared
✨Get Involved in IT Consulting Communities
Join popular online forums and communities specifically for IT consultants, like Spiceworks or TechRepublic. This is a fab way to connect with potential clients and stay updated on industry trends that could lead to freelance gigs.
✨Showcase Your Skills with a Public Portfolio
Create a portfolio website where you showcase your IT consulting projects, case studies, and testimonials from past clients. This not only builds your credibility but also makes it easier for potential clients to see what you can offer.
✨Utilise Freelance Platforms
Don’t shy away from platforms like Upwork or Freelancer. They're great for finding freelance gigs in IT consulting. Just make sure your profile is well-crafted and highlights your skills effectively—first impressions matter!
✨Tap into Your Network
Reach out to your existing connections in the IT sector and let them know you’re available for freelance projects. This could also mean attending local tech meetups or webinars where you can not only learn but find new clients. And remember, if you see a role that looks right, apply through our website at Sanderson Government & Defence for the best chance!
We think you need these skills to ace Apps Support Engineer | SC Cleared
Some tips for your application 🫡
Show Off Your Tech Toolbox:Let’s be real: in IT consulting, your skills and tools can make or break the project. Make sure your CV includes a solid list of the technologies you’ve worked with and any specific programming languages you're fluent in. If you’ve got experience with project management tools, like JIRA or Trello, shout about that too! It shows you're not just a tech head, but you can manage the chaos too.
Your Portfolio is Your Best Mate:As a freelancer, your portfolio is your calling card. Make it shine! Include case studies of projects you’ve worked on that highlight your problem-solving skills and the impact of your work. Make sure to detail the challenges faced and how you overcame them—clients love to see tangible results. A well-structured portfolio is your best chance to impress!
Tailor Your Approach:Unlike full-time applications, freelance gigs need that personal touch. Write a cover letter that doesn't just highlight your skills but also your understanding of Sanderson Government & Defence and what they’re looking for. Explain how your unique approach can solve their challenges. This kind of personalisation shows you care and sets you apart from the cookie-cutter applications.
Be Clear on Your Rates and Availability:When applying for freelance roles, clarity is key! Include your rates and availability upfront in your application to avoid any confusion later. This honesty will save both you and Sanderson Government & Defence time, and it shows you’re serious about doing business. We believe it’s best to be transparent right from the get-go!
How to prepare for a job interview at Sanderson Government & Defence
✨Showcase Your Problem-Solving Skills
In IT consulting, they’ll want to see how you tackle real-life client issues. Prepare to discuss specific case studies from your freelance experience where you've demonstrated your problem-solving prowess. Come armed with examples that highlight the strategies you used and the results achieved.
✨Pitch Your Portfolio Like a Pro
As a freelancer, your portfolio is your calling card. Make sure it’s not just a collection of past projects but a narrative of your journey. Be ready to discuss how each project reflects your capability and how you can bring value to Sanderson Government & Defence. Tailor this pitch to highlight projects that align closely with what they seek.
✨Brush Up on the Latest Tech Trends
IT consulting is all about staying ahead of the game. Make sure you’re familiar with the latest tools and technologies that are shaping the industry. You might get asked about a specific platform or software, so having fresh knowledge will give you the edge over other candidates.
✨Be Prepared for Hypothetical Scenarios
Expect some hypothetical or situational questions that assess how you'd handle various client scenarios. Practice thinking on your feet and responding to questions about project challenges or client interactions. This shows your adaptability and readiness for the freelance lifestyle, which works differently from traditional employment.
