Service Desk Operations Manager (DV Cleared)
Location: London (Onsite 5 Days Per Week)
Clearance: Active DV Clearance Required
The Opportunity
We are seeking an experienced Service Desk Operations Manager to lead the delivery of critical IT support services within a highly secure Defence and National Security environment. This is a key leadership position responsible for ensuring exceptional service delivery across a complex, mission-critical technology landscape supporting vital government and defence operations.
You will lead a high-performing Service Desk function, driving operational excellence, customer satisfaction, and continual service improvement while ensuring service levels are consistently achieved in a fast-paced, security-cleared environment.
Key Responsibilities
- Lead and manage the day-to-day operation of the Service Desk, ensuring high-quality IT support services are delivered to end users.
- Take ownership of Service Desk performance, ensuring all SLAs, KPIs, and operational targets are met or exceeded.
- Act as the senior escalation point for major incidents, driving rapid resolution and minimising operational impact.
- Deliver service performance reporting, trend analysis, and continual improvement initiatives to senior stakeholders.
- Champion ITIL best practices across Incident...
Service Desk Operations Manager employer: Sanderson Government and Defence
As a Lead Network Engineer in Salisbury, you will join a dynamic team dedicated to maintaining and enhancing a critical network capability within a secure environment. Our company fosters a culture of collaboration and innovation, offering extensive opportunities for professional growth and development while prioritising diversity and inclusion. With a commitment to employee well-being and a supportive work atmosphere, we ensure that our team members thrive both personally and professionally.
Contact Details:
Sanderson Government and Defence Recruitment Team
