At a Glance
- Tasks: Lead user-centred design activities and improve public sector services.
- Company: Join a high-profile public sector programme with a focus on impact.
- Benefits: Competitive day rate, remote work, and travel expenses covered.
- Other info: Fortnightly travel to major UK cities and inclusive culture.
- Why this job: Shape meaningful services and collaborate with diverse teams.
- Qualifications: Experience in service design and user research methodologies.
The predicted salary is between 33600 - 50400 € per year.
Remote (UK-based) with fortnightly travel to London / Manchester / Newcastle
9-Month Contract
£420/day (Inside IR35)
We're looking for an experienced Service Designer to join a high-profile public sector programme. This is a fantastic opportunity to shape user-centred services that deliver real impact at scale.
Key Responsibilities- Lead and deliver user-centred design activities across complex services
- Plan and execute user research (interviews, surveys, focus groups, usability testing)
- Apply service design frameworks and methodologies to improve end-to-end service experiences
- Create and maintain user personas, empathy maps, and journey maps
- Collaborate with multidisciplinary teams to translate research insights into actionable design improvements
- Contribute to service transformation initiatives within a public sector environment
- Active SC Clearance (desirable) OR eligible to obtain (mandatory 5 years UK residency)
- UK Citizen and based in the UK
- Strong experience with user research methodologies and practical application
- Proven track record in service design frameworks and delivery
- Experience creating user personas, journey maps, and service blueprints
- Prior public sector experience is essential
- Remote working within the UK
- Travel required every fortnight to London, Manchester, or Newcastle
- Travel expenses covered for trips to offices other than your base location
- Work on meaningful, user-focused public sector programmes
- Collaborate with experienced multidisciplinary teams
- Opportunity to influence large-scale service improvements
Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Service Designer - SC Clearable employer: Sanderson Government and Defence
Join a forward-thinking public sector programme as a Service Designer, where your expertise will directly contribute to shaping impactful user-centred services. Enjoy the flexibility of remote work while collaborating with diverse teams and influencing large-scale service improvements, all within a culture that values respect, equality, and inclusivity. With opportunities for professional growth and travel expenses covered for office visits, this role offers a rewarding experience in a meaningful environment.
Contact Detail:
Sanderson Government and Defence Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Designer - SC Clearable
✨Tip Number 1
Network like a pro! Reach out to folks in the public sector or service design community on LinkedIn. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your user research and service design projects. Make it easy for potential employers to see how you can make an impact in their organisation.
✨Tip Number 3
Prepare for interviews by practising common questions related to service design. Think about how you can demonstrate your experience with user personas and journey maps in real-life scenarios.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from passionate candidates like you!
We think you need these skills to ace Service Designer - SC Clearable
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with user research methodologies and service design frameworks. We want to see how your skills align with the key responsibilities outlined in the job description.
Showcase Your Impact:When detailing your previous roles, focus on the impact of your work. Use specific examples of how your design activities improved user experiences or contributed to service transformation initiatives. We love seeing measurable outcomes!
Be Authentic:Let your personality shine through in your application. We value diversity and want to get a sense of who you are beyond your qualifications. Share your passion for user-centred design and why you’re excited about this opportunity.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures you don’t miss out on any important updates during the recruitment process.
How to prepare for a job interview at Sanderson Government and Defence
✨Know Your Service Design Frameworks
Make sure you brush up on the service design frameworks and methodologies relevant to the role. Be ready to discuss how you've applied these in past projects, especially in public sector environments. This will show your depth of knowledge and practical experience.
✨Prepare for User Research Questions
Since user research is a key part of the job, prepare to talk about your experience with various research methods like interviews, surveys, and usability testing. Have specific examples ready that demonstrate how your research has led to actionable design improvements.
✨Showcase Your Collaboration Skills
Collaboration is crucial in this role, so think of examples where you've worked with multidisciplinary teams. Highlight how you translated research insights into design improvements and how you contributed to service transformation initiatives.
✨Understand the Public Sector Context
Familiarise yourself with the challenges and opportunities within the public sector. Be prepared to discuss how your previous experiences can help shape user-centred services that deliver real impact at scale, as this will resonate well with the interviewers.
