At a Glance
- Tasks: Design and optimise user-centred services in a regulated environment.
- Company: Dynamic organisation focused on delivering top-notch service solutions.
- Benefits: Competitive daily rate, hybrid working, and potential for contract extensions.
- Other info: Join a diverse team that values respect and equality.
- Why this job: Make a real impact by improving end-to-end service experiences.
- Qualifications: Experience as a Service Designer in complex, regulated environments.
Rate: £550/day (Inside IR35, via Umbrella)
Location: Crawley, West Sussex (2 days onsite per week)
Duration: 6 months (extensions likely)
Overview: We are seeking an experienced Service Designer to support the delivery of user-centred services within a regulated environment, designing and improving compliant, end-to-end service experiences.
Key Responsibilities:
- Design and optimise end-to-end services across multiple touchpoints
- Produce service blueprints, journey maps, and other core design artefacts
- Conduct user research and translate insights into actionable improvements
- Collaborate with product, delivery, and technical teams to implement solutions
- Ensure services meet regulatory, compliance, and governance standards
- Facilitate stakeholder workshops and alignment sessions
Requirements:
- Proven experience as a Service Designer in complex organisations
- Strong experience working in regulated environments (e.g. public sector, finance, healthcare)
- Expertise in creating service blueprints and mapping end-to-end services
- Strong stakeholder management and communication skills
- Familiarity with GDS or similar service standards (desirable)
Additional Info:
- Hybrid working: 2 days onsite in Crawley
- Immediate start preferred
- Extensions likely based on performance
Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Service Designer (Contract) employer: Sanderson Government and Defence
Join a forward-thinking organisation that values user-centred design and offers a collaborative work environment in the heart of London. With a strong commitment to diversity and inclusion, we provide our employees with opportunities for professional growth while working on impactful government projects that shape digital services. Enjoy a flexible working model that balances on-site collaboration with remote work, ensuring a rewarding and meaningful career path.
Contact Details:
Sanderson Government and Defence Recruitment Team
