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For Companies At a Glance
- Tasks: Design user-centred services for UK Central Government, shaping end-to-end user journeys.
- Company: Join a dynamic team focused on innovative digital delivery in the public sector.
- Benefits: Competitive daily rate, remote work flexibility, and opportunities for professional growth.
- Why this job: Make a real impact on public services while working with diverse, agile teams.
- Qualifications: Active SC clearance and proven experience in service design within regulated environments.
- Other info: Inclusive workplace that values diversity and supports applicants from all backgrounds.
We are seeking an experienced SC Cleared Service Designer to support a UK Central Government department on a user-centred digital delivery programme. This is an Inside IR35 engagement, focused on collaborative service design within multidisciplinary agile teams.
The Role
You will play a key role in shaping end-to-end services that meet user needs while aligning with government standards and policy. Working closely with product managers, developers, researchers, and stakeholders, you will help design and iterate services that are accessible, usable, and effective.
Key responsibilities include:
- Designing and mapping end-to-end user journeys across complex public sector services
- Applying GDS standards, service design principles, and user-centred design methods
- Facilitating and contributing to workshops, design critiques, and stakeholder sessions
- Translating user needs, research insights, and policy constraints into service improvements
- Creating service blueprints, journey maps, and artefacts to support delivery teams
- Collaborating within agile, multidisciplinary teams to support continuous delivery
- Supporting service assessments and assurance processes where required
- Clearly documenting design decisions and communicating them to technical and non-technical audiences
About You
Essential experience:
- Active UKSV SC clearance
- Proven experience as a Service Designer in UK Central Government or similar regulated environments
- Strong understanding of GDS standards and the Service Manual
- Experience working in agile delivery teams
- Ability to communicate complex service problems clearly and pragmatically
- Comfortable working remotely with occasional onsite attendance
Nice to Have:
- Experience supporting live services and service assessments
- Background working across discovery, alpha, beta, and live phases
- Familiarity with accessibility standards and inclusive design practices
- Experience collaborating closely with policy and operational teams
Reasonable Adjustments:
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
SC Cleared Service Designer employer: Sanderson Government and Defence
Contact Detail:
Sanderson Government and Defence Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SC Cleared Service Designer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience in government roles. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best service design projects. Make sure it’s user-friendly and showcases your understanding of GDS standards – this will impress potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions related to service design and agile methodologies. Use real-life examples from your experience to demonstrate how you’ve tackled challenges in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace SC Cleared Service Designer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience as a Service Designer, especially in relation to GDS standards and user-centred design. We want to see how your skills align with the role!
Showcase Your Experience: Don’t just list your previous roles; explain how your past experiences have prepared you for this position. Use specific examples of projects where you’ve designed end-to-end services or worked in agile teams.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to communicate your design decisions and how they meet user needs. Remember, we’re looking for someone who can convey complex ideas simply!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Sanderson Government and Defence
✨Know Your GDS Standards
Make sure you brush up on the Government Digital Service (GDS) standards before your interview. Being able to discuss how you've applied these standards in your previous roles will show that you're not just familiar with them, but that you can effectively implement them in a real-world context.
✨Showcase Your User-Centred Design Skills
Prepare examples of how you've designed user journeys and improved services based on user needs. Be ready to explain your thought process and the methods you used, as this will demonstrate your ability to put users at the heart of service design.
✨Collaborate Like a Pro
Since you'll be working in multidisciplinary agile teams, highlight your experience in collaboration. Share specific instances where you facilitated workshops or contributed to design critiques, showcasing your ability to work well with product managers, developers, and stakeholders.
✨Communicate Clearly
Practice explaining complex service problems in a straightforward manner. You might be asked to communicate your design decisions to both technical and non-technical audiences, so being able to articulate your ideas clearly is crucial for success in this role.
