At a Glance
- Tasks: Design user-centred services and improve client experiences through innovative solutions.
- Company: Leading digital transformation consultancy with a focus on collaboration and innovation.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Diverse team with a commitment to equality and accessibility.
- Why this job: Make a real impact by solving complex challenges in a supportive environment.
- Qualifications: 3+ years in service design, strong communication skills, and a passion for user-centric solutions.
The predicted salary is between 55000 - 65000 £ per year.
A leading business and technology consultancy is looking for a talented Service Designer to join its growing digital and innovation practice. Working alongside multidisciplinary teams, you will help clients design, improve and deliver user-centred services that solve complex challenges through the thoughtful application of design, technology, data and creativity. This is an exciting opportunity to contribute to impactful transformation programmes across both public and private sector organisations while developing your expertise within a collaborative and supportive environment.
The Role
As a Service Designer, you will support clients through the end-to-end service design lifecycle, helping to create innovative products and services from early discovery and ideation through to delivery, testing and continuous improvement. You will work within cross-functional teams to deliver high-quality service design outputs, champion accessibility and inclusion and advocate for user-centred design principles throughout project delivery.
Key Responsibilities
- Support clients through the full service design process, from ideation and inception through to solution build and testing
- Create service design artefacts including user journeys, personas, service blueprints, service maps and proof of concepts
- Apply recognised service design standards and best practices across public and private sector projects
- Identify and address accessibility and inclusion considerations throughout the design process
- Collaborate effectively within agile, multidisciplinary teams
- Take ownership of service design deliverables while working closely with other user-centred design disciplines
- Present insights and design outputs clearly using compelling visual communication
- Facilitate workshops, ideation sessions and collaborative design activities
- Identify and manage risks, escalating where appropriate
- Promote and advocate for user-centred design among stakeholders and project teams
- Bring a curious mindset with a passion for understanding user needs and challenging assumptions
Skills & Experience
- Essential Experience
- Minimum 3 years' experience in service design and product design
- Proven ability to work across the full service design lifecycle with minimal supervision
- Experience working with Government Digital Service (GDS) standards and design principles, or comparable design frameworks
- Strong capability in producing service design artefacts including:
- Current and future-state user journeys
- Personas
- Service concepts
- Service blueprints
- Related design documentation
- Experience identifying potential accessibility barriers for complex user groups
- Experience facilitating workshops, design sprints, ideation sessions or similar activities
- Ability to visualise complex services in an accessible and engaging way for different audiences
- Experience solving complex problems in fast-paced environments with strong storytelling skills
- Experience working in agile, cross-functional teams including user researchers, UX/UI designers, business analysts, product owners, delivery managers and developers
- Ability to manage competing priorities within challenging timeframes
- Strong stakeholder management and relationship-building skills
- Passion for user-centric design and translating user needs into effective service solutions
Portfolio Expectations
Candidates should be able to demonstrate examples of previous work. This does not need to be a formal portfolio but should showcase your approach, process and service design outputs through visual artefacts and project examples.
Security Requirements
Applicants must be eligible to obtain UK Security Check (SC) clearance, including meeting applicable residency requirements.
Reasonable Adjustments
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Service Designer in Norwich employer: Sanderson Government and Defence
Join a forward-thinking organisation that values user-centred design and offers a collaborative work environment in the heart of London. With a strong commitment to diversity and inclusion, we provide our employees with opportunities for professional growth while working on impactful government projects that shape digital services. Enjoy a flexible working model that balances on-site collaboration with remote work, ensuring a rewarding and meaningful career path.
Contact Details:
Sanderson Government and Defence Recruitment Team
