Senior Service Designer in Nailsea

Senior Service Designer at Sanderson Government and Defence.

About the role In this pivotal role, you will significantly influence the service design landscape within the public sector. Your primary responsibilities will include spearheading design projects, ensuring compliance with established guidelines, and enhancing user experiences across a variety of initiatives. You will collaborate closely with diverse teams to ensure that services are not only functional but also user-centric and aligned with the broader strategic objectives of the organization.

Key facts

• Location: Nailsea, Bristol
• Engagement: Full-time
• Compensation: £70,000 per year
• Team: Government and Defence

What you'll do

• Spearhead the design and execution of service design initiatives, ensuring alignment with user requirements and organizational goals.
• Work in partnership with stakeholders to gather insights and develop customized service design approaches that improve project results.
• Facilitate workshops and brainstorming sessions to generate innovative ideas and solutions for service enhancements.
• Conduct thorough user research to understand needs, behaviors, and pain points, translating findings into actionable design strategies.
• Develop and maintain service blueprints, journey maps, and other visual documentation to communicate design concepts effectively.
• Ensure that all service design projects adhere to Government Digital Service (GDS) standards, guiding teams through assessments and evaluations.
• Mentor and support junior designers, fostering a collaborative environment that encourages skill development and knowledge sharing.
• Monitor and evaluate the effectiveness of implemented service designs, using feedback to make continuous improvements.
• Collaborate with cross-functional teams, including developers and product managers, to ensure seamless integration of service designs into existing systems.
• Present design concepts and project updates to stakeholders, articulating the value and impact of service design initiatives.
• Stay updated on industry trends and best practices in service design, bringing innovative ideas to the team.
• Contribute to the development of internal processes and frameworks that enhance the overall service design capability within the organization.

Requirements

• At least 5 years of experience in service design or product design, preferably within the public sector.
• Proven ability to independently manage service design projects and workstreams with minimal supervision.
• Comprehensive understanding of Government Digital Service (GDS) standards and principles, with experience in facilitating successful service assessments.
• Strong background in selecting and customizing service design methodologies and tools to suit specific project requirements.
• Excellent communication skills, with the ability to articulate complex ideas clearly to diverse audiences.
• A portfolio showcasing a range of service design projects and outcomes, demonstrating your design thinking process and impact.

Nice to have

• Experience working within the government or defense sectors, with an understanding of their unique challenges and requirements.
• Familiarity with agile methodologies and their application in service design projects.
• Knowledge of accessibility standards and inclusive design practices.
• Experience in user experience (UX) design, particularly in relation to digital services.
• A background in research methodologies, including qualitative and quantitative analysis.
• Certification in service design or related fields would be advantageous.

Skills & tools

• Expertise in service design frameworks and methodologies, including service blueprinting and journey mapping.
• Proficient in user research techniques, including interviews, surveys, and usability testing.
• Familiarity with design software and tools such as Sketch, Figma, or Adobe Creative Suite.
• Strong analytical skills, with the ability to interpret data and derive actionable insights.
• Excellent problem-solving abilities, with a focus on user-centered design.

Practical notes

• Candidates must have the right to work in the UK.
• The role may involve occasional travel to meet project requirements and collaborate with stakeholders.
• The position offers a competitive salary along with opportunities for professional growth and development within the organization.
• Sanderson Government and Defence is committed to fostering a diverse and inclusive workplace, welcoming applicants from all backgrounds.