At a Glance
- Tasks: Lead user-centred design activities and improve complex services.
- Company: Join a high-profile public sector programme making a real impact.
- Benefits: Competitive £420/day, remote work with travel to major UK cities.
- Other info: Fortnightly travel and a chance to collaborate with diverse teams.
- Why this job: Shape user experiences that matter and drive service transformation.
- Qualifications: Experience in user research and eligible for SC Clearance.
The predicted salary is between 84000 - 84000 € per year.
Remote (UK-based) with fortnightly travel to London / Manchester / Newcastle
9-Month Contract £420/day (Inside IR35)
We're looking for an experienced Service Designer to join a high-profile public sector programme. This is a fantastic opportunity to shape user-centred services that deliver real impact at scale.
Key Responsibilities
- Lead and deliver user-centred design activities across complex services
- Plan and execute user research (interviews, surveys, focus groups, usability testing)
- Apply service design frameworks and methodologies to improve end-to-end service experiences
- Create and maintain user personas, empathy maps, and journey maps
- Collaborate with multidisciplinary teams to translate research insights into actionable design improvements
- Contribute to service transformation initiatives within a public sector environment
Key Requirements
- Active SC Clearance (desirable) OR eligible to obtain (mandatory 5 years UK residency)
- UK Citizen and based in the UK
- Strong experience with user research methodologies and practical application
Service Designer - SC Clearable in London employer: Sanderson Government and Defence
As a Service Designer with us, you'll be part of a dynamic team dedicated to transforming public sector services that truly make a difference. We offer a collaborative work culture that values innovation and user-centred design, alongside opportunities for professional growth through engaging projects and regular travel to key UK cities. Join us to contribute to meaningful change while enjoying competitive compensation and the flexibility of remote work.
Contact Detail:
Sanderson Government and Defence Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Designer - SC Clearable in London
✨Tip Number 1
Network like a pro! Reach out to folks in the public sector or service design community. Attend meetups, webinars, or even just grab a coffee with someone in the field. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your user-centred design projects. Include case studies that demonstrate your research methodologies and how you've improved service experiences. This will make you stand out when we’re looking for candidates.
✨Tip Number 3
Prepare for interviews by practising common service design questions. Think about how you can articulate your experience with user research and service transformation initiatives. We want to see how you can apply your knowledge in real-world scenarios!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in joining our team and contributing to impactful public sector services.
We think you need these skills to ace Service Designer - SC Clearable in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Designer role. Highlight your experience with user-centred design and any relevant projects that showcase your skills in service design frameworks.
Showcase Your Research Skills:Since user research is a big part of this role, include specific examples of how you've planned and executed user research activities. Mention any methodologies you’ve used and the impact they had on your projects.
Collaborate and Communicate:Emphasise your ability to work with multidisciplinary teams. Share instances where you’ve successfully collaborated with others to translate research insights into actionable design improvements.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Sanderson Government and Defence
✨Know Your User-Centred Design
Make sure you brush up on user-centred design principles before the interview. Be ready to discuss how you've applied these in past projects, especially in complex services. Highlight specific examples where your design work has made a real impact.
✨Research the Public Sector
Familiarise yourself with the public sector environment and its unique challenges. Understanding how service design can transform public services will show your commitment and insight. Bring examples of how you've navigated similar environments in your previous roles.
✨Prepare for User Research Questions
Expect questions about user research methodologies. Be prepared to explain how you've planned and executed user research activities like interviews and usability testing. Share your experiences and the outcomes of your research to demonstrate your expertise.
✨Collaboration is Key
Since you'll be working with multidisciplinary teams, think of examples that showcase your collaboration skills. Discuss how you've translated research insights into actionable design improvements and how you’ve worked with others to achieve common goals.
