At a Glance
- Tasks: Design and improve public services that impact millions using user-centred design principles.
- Company: Join a major Central Government programme with a focus on transformation.
- Benefits: Competitive rate of up to £550 per day, fully remote work, and a dynamic team environment.
- Other info: Inclusive workplace valuing diversity and offering support throughout the recruitment process.
- Why this job: Make a real difference in public services while working on high-profile government projects.
- Qualifications: Active SC Clearance and strong experience in service design within Central Government.
We're supporting a major Central Government programme and are seeking an experienced Service Designer to help shape and improve critical public-facing services. Working within a multidisciplinary agile team, you'll play a key role in designing end-to-end services that meet user needs, align with policy objectives, and adhere to GDS standards and best practices.
Essential Requirements
- Active SC Clearance (must be current and transferable)
- Strong experience working within Central Government
- Proven experience delivering services in line with GDS standards
- Expertise in service design methodologies and user-centred design
- Experience mapping complex services across multiple channels and touchpoints
- Strong stakeholder engagement and facilitation skills
Key Responsibilities
- Design and improve end-to-end public services using service design principles
- Create service blueprints, user journeys, ecosystem maps and process flows
- Identify pain points, opportunities and service improvements through research insights
- Collaborate with User Researchers, Interaction Designers, Content Designers, Product Managers and Developers
- Facilitate workshops and stakeholder engagement sessions
- Ensure services meet user needs, business objectives and accessibility requirements
- Support GDS assessments and contribute to service strategy and delivery
Contract Details
- Rate: Up to £550 per day
- IR35: Inside IR35
- Duration: Initial 6 months
- Location: Bristol, London or Newcastle
- Working Pattern: Hybrid, with 1-2 days per week onsite
- Start Date: ASAP
This is a fantastic opportunity for an SC Cleared Service Designer to work on high-profile government transformation programmes, delivering meaningful services that impact millions of users across the UK.
Reasonable Adjustments
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Service Designer - FULLY REMOTE in London employer: Sanderson Government and Defence
Join a forward-thinking organisation that values user-centred design and offers a collaborative work environment in the heart of London. With a strong commitment to diversity and inclusion, we provide our employees with opportunities for professional growth while working on impactful government projects that shape digital services. Enjoy a flexible working model that balances on-site collaboration with remote work, ensuring a rewarding and meaningful career path.
Contact Details:
Sanderson Government and Defence Recruitment Team
