Service Designer in London
Sanderson Government and Defence London About the role
A leading business and technology consultancy is looking for a talented Service Designer to join its growing digital and innovation practice. Working alongside multidisciplinary teams, you will help clients design, improve and deliver user-centred services that solve complex challenges through the thoughtful application of design, technology, data and creativity. This is an exciting opportunity to contribute to impactful transformation programmes across both public and private sector organisations while developing your expertise within a collaborative and supportive environment.
The Role
As a Service Designer, you will support clients through the end-to-end service design lifecycle, helping to create innovative products and services from early discovery and ideation through to delivery, testing and continuous improvement. You will work within cross-functional teams to deliver high-quality service design outputs, champion accessibility and inclusion and advocate for user-centred design principles throughout project delivery.
Key Responsibilities
- Support clients through the full service design process, from ideation and inception through to solution build and testing
- Create service design artefacts including user journeys, personas, service blueprints, service maps and proof of concepts
- Apply recognised service design standards and best practices across public and private sector projects
- Identify and address accessibility and inclusion considerations throughout the design process
- Collaborate effectively within agile, multidisciplinary teams
- Take ownership of service design deliverables while working closely with other user-centred design disciplines
- Present insights and design outputs clearly using compelling visual communication
- Facilitate workshops, ideation sessions and collaborative design activities
- Identify and manage risks, escalating where appropriate
- Promote and advocate for user-centred design among stakeholders and project teams
- Bring a curious mindset with a passion for understanding user needs and challenging assumptions
Skills & Experience
Essential Experience
- Minimum 3 years' experience in service design and product design
- Proven ability to work across the full service design lifecycle with minimal supervision
- Experience working with Government Digital Service (GDS) standards and design principles, or comparable design frameworks
- Strong capability in producing service design artefacts including current and future-state user journeys, personas, service concepts, service blueprints and related design documentation
- Experience identifying potential accessibility barriers for complex user groups
- Experience facilitating workshops, design sprints, ideation sessions or similar activities
- Ability to visualise complex services in an accessible and engaging way for different audiences
- Experience solving complex problems in fast-paced environments with strong storytelling skills
- Experience working in agile, cross-functional teams including user researchers, UX/UI designers, business analysts, product owners, delivery managers and developers
- Ability to manage competing priorities within challenging timeframes
- Strong stakeholder management and relationship-building skills
- Passion for user-centric design and translating user needs into effective service solutions
Portfolio Expectations
Candidates should be able to demonstrate examples of previous work. This does not need to be a formal portfolio but should showcase your approach, process and service design outputs through visual artefacts and project examples.
Security Requirements
Applicants must be eligible to obtain UK Security Check (SC) clearance, including meeting applicable residency requirements.
Reasonable Adjustments
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Your tasks
Design user-centred services and solve complex challenges with creativity and technology.
Your profile
3+ years in service design, strong collaboration skills, and a passion for user-centric solutions.
What's also included
Collaborative environment, impactful projects, and opportunities for professional growth.
Tech stack & ways of working
Service Designer in London employer: Sanderson Government and Defence
Join a forward-thinking organisation that values user-centred design and offers a collaborative work environment in the heart of London. With a strong commitment to diversity and inclusion, we provide our employees with opportunities for professional growth while working on impactful government projects that shape digital services. Enjoy a flexible working model that balances on-site collaboration with remote work, ensuring a rewarding and meaningful career path.
View Sanderson Government and Defence profile
Your perspectives
Make a real difference in public and private sectors while developing your design expertise.
StudySmarter Expert Advice
Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
Tailor Your Applications
When you find a role that excites you, like the one at Sanderson Government and Defence for a Service Designer, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Sanderson Government and Defence before they go live!
Some tips for your application 🫡
Showcase Your Design Process
When you're applying for a UX/UI Design role like Service Designer at Sanderson Government and Defence, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio
A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Sanderson Government and Defence does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter
Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Sanderson Government and Defence. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills
In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Sanderson Government and Defence.
How to prepare for a job interview at Sanderson Government and Defence
Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Sanderson Government and Defence, be prepared to discuss your design decisions and how they solve specific user problems.
Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Sanderson Government and Defence might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Sanderson Government and Defence!
Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Sanderson Government and Defence is looking for.
Locations
- London
