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For Companies At a Glance
- Tasks: Lead IT service delivery and improve processes in a secure environment.
- Company: Join a critical public sector programme in Central London.
- Benefits: Competitive day rate, hybrid work model, and impactful projects.
- Other info: Opportunity to work with complex stakeholders and enhance your career.
- Why this job: Make a difference in public service while utilising your IT expertise.
- Qualifications: Active DV clearance and strong IT Service Management experience required.
We are seeking an experienced IT Service Manager to support a long term critical public sector programme within a secure environment. The successful candidate will hold active UKSV DV clearance and bring strong experience delivering and managing IT services across complex stakeholder landscapes.
Key Responsibilities
- Lead and manage IT service delivery in line with agreed SLAs and KPIs
- Own and continuously improve ITSM processes, aligned to ITIL best practice
- Act as the primary interface between technical teams, end users, and senior stakeholders
- Manage incident, problem, change, and service transition activities
- Support service governance, reporting, and continual service improvement initiatives
Skills & Experience
- Active UKSV Developed Vetting (DV) clearance
- Proven experience working within the UK public sector, ideally on secure or defence programmes
- Strong background in IT Service Management (ITSM)
- Solid working knowledge of ITIL (certification preferred)
- Excellent stakeholder management and communication skills
IT Service Manager DV Cleared Hybrid in London employer: Sanderson Government and Defence
Contact Detail:
Sanderson Government and Defence Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Manager DV Cleared Hybrid in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT sector, especially those who have experience with public sector programmes. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to IT Service Management and stakeholder management. We recommend role-playing with a friend or using online resources to boost your confidence.
✨Tip Number 3
Showcase your DV clearance! Make sure to highlight your active UKSV DV clearance in conversations and during interviews. It’s a big deal and sets you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to stay updated on new roles that match your skills.
We think you need these skills to ace IT Service Manager DV Cleared Hybrid in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Manager role. Highlight your experience with ITSM and any relevant projects you've managed, especially in the public sector. We want to see how your skills align with our needs!
Showcase Your DV Clearance: Since DV clearance is a must-have, make it prominent in your application. Let us know about your active UKSV DV clearance right at the top, so we can see you're ready to hit the ground running.
Use Clear Examples: When writing your cover letter, use clear examples of how you've led IT service delivery and improved processes. We love seeing real-life scenarios that demonstrate your skills and experience in action!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Sanderson Government and Defence
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL best practices in your previous roles, especially in managing IT services and improving processes.
✨Showcase Your Stakeholder Management Skills
Prepare examples that highlight your experience in managing complex stakeholder landscapes. Think about specific situations where you successfully navigated challenges and maintained strong communication with both technical teams and senior stakeholders.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss how you've handled incidents and problems in past roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your ability to manage service transitions effectively.
✨Understand the Public Sector Landscape
Familiarise yourself with the unique challenges of working within the UK public sector, particularly in secure environments. Be prepared to discuss how your experience aligns with the needs of the programme and how you can contribute to its success.