At a Glance
- Tasks: Coordinate and manage IT changes, ensuring minimal operational risk.
- Company: Join a leading IT service management team in Hursley.
- Benefits: Competitive day rate, flexible onsite work, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Make a real impact in a dynamic IT environment while enhancing your change management skills.
- Qualifications: Experience in IT Change Management and strong communication skills required.
We are seeking an experienced Change Analyst / Change Manager to join an established IT Service Management environment in Hursley. The successful candidate will have strong experience working within IT Change Management or Service Management, with a solid understanding of ITIL Change Enablement principles. You will be responsible for coordinating and governing changes across technical and business teams, ensuring that changes are appropriately assessed, planned, scheduled and implemented with minimal operational risk. This is a stakeholder-focused role requiring excellent organisation, communication and governance skills, alongside the ability to assess risk and make balanced decisions in a complex IT environment.
Key Responsibilities
- Coordinate and manage IT changes through the end-to-end change lifecycle.
- Apply ITIL 4 Change Enablement principles to ensure changes are appropriately assessed, authorised and implemented.
- Coordinate multiple stakeholders across technical, operational and business teams.
- Assess the risk, impact and potential business/service disruption associated with proposed changes.
- Ensure appropriate governance, approvals and supporting evidence are in place before changes proceed.
- Manage change schedules and identify potential conflicts, dependencies and operational risks.
- Maintain accurate change records and ensure process compliance within the organisation's ITSM environment.
- Use ITSM tooling, such as ServiceNow, to manage and track change activity.
- Support change governance and, where required, facilitate CAB and other governance meetings.
- Work closely with Incident, Problem, Release and Service Transition teams to ensure effective coordination.
- Support operational readiness and service acceptance activities.
- Provide clear and concise communication to technical teams, business stakeholders and senior management.
- Identify opportunities to improve change processes, governance and overall service management maturity.
- Ensure appropriate documentation, audit trails and change records are maintained.
Essential Experience & Skills
- Proven experience working within an IT Change Management or Service Management environment.
- Strong understanding of ITIL Change Enablement principles.
- Experience coordinating multiple stakeholders across technical and business teams.
- Excellent organisational, planning and prioritisation skills.
- Strong communication and stakeholder management capabilities.
- Experience using IT Service Management (ITSM) tools, ideally ServiceNow.
- Ability to assess risk and make balanced governance decisions.
- Strong attention to detail and process discipline.
- Experience working within structured IT governance and change-control environments.
Desirable Experience
- Experience facilitating Change Advisory Board (CAB) or other governance meetings.
- Knowledge of Release Management and Service Transition.
- Experience supporting large-scale or enterprise IT environments.
- Familiarity with both Agile and traditional project delivery methodologies.
- Understanding of operational readiness and service acceptance.
- Experience working with complex change schedules, dependencies and release windows.
Technical & Service Management Knowledge
The successful candidate should have knowledge and practical understanding of:
- ITIL 4 Change Enablement
- Incident Management
- Problem Management
- Release Management
- Service Transition
- Operational Acceptance
- Risk and impact assessment
- ITSM platforms, particularly ServiceNow
- Change scheduling and governance
- Configuration and Asset Management principles
- Service Level Management
- Business Continuity and Disaster Recovery concepts
Eligibility
Please note: Candidates must be UK Nationals and must have a minimum of 5 years' unbroken UK residency to be considered for this position. Candidates holding relevant security clearance may be eligible for the enhanced rate, subject to the applicable clearance and contractual requirements.
Why Apply?
This is an excellent opportunity for an experienced Change Analyst / Change Manager to work within a large-scale IT environment, taking ownership of change governance, stakeholder coordination and risk management while contributing to effective and resilient IT service delivery.
Reasonable Adjustments
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Business Change Manager in London employer: Sanderson Government and Defence
Join a forward-thinking organisation that values user-centred design and offers a collaborative work environment in the heart of London. With a strong commitment to diversity and inclusion, we provide our employees with opportunities for professional growth while working on impactful government projects that shape digital services. Enjoy a flexible working model that balances on-site collaboration with remote work, ensuring a rewarding and meaningful career path.
Contact Details:
Sanderson Government and Defence Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Change Manager in London
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Get active in local management consulting networks and organisations. Attend meetups, workshops, or webinars specific to consulting where you can connect with professionals who may know of temporary roles opening up at places like Sanderson Government and Defence. Don’t underestimate word-of-mouth – it’s massive in our field!
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We think you need these skills to ace Business Change Manager in London
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
Tailor Your Experience for the Role:Since this is a temporary position, your application should reflect your adaptability and relevant experience quite clearly. Focus on showcasing experiences that demonstrate your ability to hit the ground running, like previous projects, internships, or freelance gigs in consulting or project management.
Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at Sanderson Government and Defence and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at Sanderson Government and Defence
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In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like Sanderson Government and Defence will want to see.
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Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at Sanderson Government and Defence.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at Sanderson Government and Defence. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
