At a Glance
- Tasks: Lead IT service delivery and improve processes in a secure public sector environment.
- Company: Dynamic organisation focused on delivering critical public sector programmes.
- Benefits: Competitive day rate, hybrid working, and a commitment to diversity and inclusion.
- Other info: Join a diverse team with opportunities for personal and professional growth.
- Why this job: Make a real impact in a vital role while working with experienced professionals.
- Qualifications: Active DV clearance and strong IT Service Management experience required.
We are seeking an experienced IT Service Manager to support a long term critical public sector programme within a secure environment. The successful candidate will hold active UKSV DV clearance and bring strong experience delivering and managing IT services across complex stakeholder landscapes.
Key Responsibilities
- Lead and manage IT service delivery in line with agreed SLAs and KPIs
- Own and continuously improve ITSM processes, aligned to ITIL best practice
- Act as the primary interface between technical teams, end users, and senior stakeholders
- Manage incident, problem, change, and service transition activities
- Support service governance, reporting, and continual service improvement initiatives
Skills & Experience
- Active UKSV Developed Vetting (DV) clearance
- Proven experience working within the UK public sector, ideally on secure or defence programmes
- Strong background in IT Service Management (ITSM)
- Solid working knowledge of ITIL (certification preferred)
- Excellent stakeholder management and communication skills
Desirable
- Experience operating within large, complex or multi-supplier environments
- Background in defence, security, or central government organisations
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.
If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
IT Service Manager DV Cleared Hybrid employer: Sanderson Government and Defence
As an IT Service Manager in Central London, you will join a dynamic and inclusive team dedicated to delivering critical public sector programmes. Our company values respect and equality, offering a supportive work culture that fosters professional growth and development, while providing competitive day rates and the unique opportunity to work within a secure environment. With a focus on continuous improvement and collaboration, we empower our employees to excel in their roles and make a meaningful impact.
Contact Details:
Sanderson Government and Defence Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Manager DV Cleared Hybrid
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We think you need these skills to ace IT Service Manager DV Cleared Hybrid
Some tips for your application 🫡
Show Off Your Tech Toolbox:Let’s be real: in IT consulting, your skills and tools can make or break the project. Make sure your CV includes a solid list of the technologies you’ve worked with and any specific programming languages you're fluent in. If you’ve got experience with project management tools, like JIRA or Trello, shout about that too! It shows you're not just a tech head, but you can manage the chaos too.
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Be Clear on Your Rates and Availability:When applying for freelance roles, clarity is key! Include your rates and availability upfront in your application to avoid any confusion later. This honesty will save both you and Sanderson Government and Defence time, and it shows you’re serious about doing business. We believe it’s best to be transparent right from the get-go!
How to prepare for a job interview at Sanderson Government and Defence
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In IT consulting, they’ll want to see how you tackle real-life client issues. Prepare to discuss specific case studies from your freelance experience where you've demonstrated your problem-solving prowess. Come armed with examples that highlight the strategies you used and the results achieved.
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✨Brush Up on the Latest Tech Trends
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