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For Companies At a Glance
- Tasks: Lead IT service delivery and improve processes in a secure environment.
- Company: Join a dynamic team supporting critical public sector programmes.
- Benefits: Competitive day rate, hybrid work model, and inclusive culture.
- Other info: Diverse and inclusive workplace with support for all applicants.
- Why this job: Make a real impact in the public sector while utilising your expertise.
- Qualifications: Active DV clearance and strong IT Service Management experience required.
We are seeking an experienced IT Service Manager to support a long term critical public sector programme within a secure environment. The successful candidate will hold active UKSV DV clearance and bring strong experience delivering and managing IT services across complex stakeholder landscapes.
Key Responsibilities
- Lead and manage IT service delivery in line with agreed SLAs and KPIs
- Own and continuously improve ITSM processes, aligned to ITIL best practice
- Act as the primary interface between technical teams, end users, and senior stakeholders
- Manage incident, problem, change, and service transition activities
- Support service governance, reporting, and continual service improvement initiatives
Skills & Experience
- Active UKSV Developed Vetting (DV) clearance
- Proven experience working within the UK public sector, ideally on secure or defence programmes
- Strong background in IT Service Management (ITSM)
- Solid working knowledge of ITIL (certification preferred)
- Excellent stakeholder management and communication skills
Desirable
- Experience operating within large, complex or multi-supplier environments
- Background in defence, security, or central government organisations
If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
IT Service Manager DV Cleared Hybrid employer: Sanderson Government and Defence
Contact Detail:
Sanderson Government and Defence Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Manager DV Cleared Hybrid
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT sector, especially those who have experience with public sector programmes. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your ITIL knowledge and service management skills. Be ready to discuss how you've improved ITSM processes in the past – real examples will make you stand out!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your interest in the role. It shows you're keen and professional.
✨Tip Number 4
Apply through our website! We’ve got a streamlined process that makes it easy for you to showcase your skills. Plus, it helps us keep track of your application and get back to you faster.
We think you need these skills to ace IT Service Manager DV Cleared Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Manager role. Highlight your experience with ITSM processes and any relevant projects you've managed, especially in public sector environments.
Showcase Your Clearance: Since DV clearance is a must-have, make it prominent in your application. Mention your active UKSV DV clearance early on to grab our attention!
Use Clear Examples: When writing your cover letter, use clear examples of how you've led IT service delivery and improved processes. We love seeing real-life scenarios that demonstrate your skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we’re here to help if you have any questions!
How to prepare for a job interview at Sanderson Government and Defence
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL best practices in your previous roles, especially in managing IT services and improving processes.
✨Showcase Your Stakeholder Management Skills
Prepare examples that highlight your experience in managing complex stakeholder landscapes. Think about specific situations where you successfully navigated challenges and maintained strong communication with both technical teams and senior stakeholders.
✨Demonstrate Your Problem-Solving Abilities
Be ready to talk about how you've handled incidents and problems in past roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your ability to manage service transitions effectively.
✨Understand the Public Sector Landscape
Familiarise yourself with the unique challenges of working within the UK public sector, particularly in secure environments. Highlight any relevant experience you have in defence or security programmes to show you're a great fit for this role.