At a Glance
- Tasks: Lead user experience and service operations in a secure tech environment.
- Company: Dynamic organisation focused on user-centred design and innovation.
- Benefits: Competitive daily rate, hybrid working, and impactful leadership role.
- Other info: 6-12 month contract with opportunities for professional growth.
- Why this job: Shape user experiences and drive improvements in a critical tech space.
- Qualifications: Proven leadership in user experience and service management.
Interim Deputy Head of User Experience East Kilbride (Hybrid) | £750 per day | Inside IR35 | 6-12 Month Contract We're seeking an experienced leader to provide strategic and operational leadership across service management, user experience and customer-facing functions within a complex, secure technology environment.
Reporting to the Head of User Experience, you'll lead critical live service operations while ensuring that user needs, research insights and service performance data directly influence service improvements and future service design.
Key Responsibilities Lead Service Operations, Business Relationship Management, Business Development, Data Analytics and User Research teams.
Own service performance, KPIs, executive reporting and major incident governance.
Drive continual improvement across live services, ensuring user outcomes remain at the heart of decision making.
Strengthen the User Research capability, embedding evidence-based insights into operational improvements and future service design.
Champion a user-centred approach aligned to Government Digital Service (GDS) principles and best practice.
Develop demand management, forecasting and stakeholder engagement capabilities.
Establish strong data and analytics practices to support service decisions and strategic planning...
Interim Deputy Head of User Experience employer: Sanderson Government and Defence
Join a forward-thinking organisation that values user-centred design and offers a collaborative work environment in the heart of London. With a strong commitment to diversity and inclusion, we provide our employees with opportunities for professional growth while working on impactful government projects that shape digital services. Enjoy a flexible working model that balances on-site collaboration with remote work, ensuring a rewarding and meaningful career path.
Contact Details:
Sanderson Government and Defence Recruitment Team
