At a Glance
- Tasks: Provide top-notch technical support and resolve a variety of IT issues.
- Company: Join a leading consultancy with a focus on government projects.
- Benefits: Competitive day rate, inclusive culture, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace that values every perspective.
- Why this job: Be part of a dynamic team and make a real difference in tech support.
- Qualifications: Experience in IT support and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Location: Hursley, Winchester
Day Rate: £310 per day inside IR35
SC Clearance Required
We're supporting a major consultancy delivering into a central government organisation, and we're looking for an experienced Duty Technician to join their high-performing technical operations team. This role is ideal for someone who thrives in a fast-paced support environment, enjoys solving a wide range of technical issues, and takes pride in delivering excellent customer service.
Key Responsibilities
- Handle incoming technical support incidents, service requests, and change tasks.
- Manage your personal call queue, ensuring all tickets are progressed and closed within agreed timeframes.
- Maintain clear, consistent customer communication and provide timely updates.
- Resolve issues ranging from simple password resets to complex server-related queries.
- Escalate cases to the 3rd Line Technical Team when required.
- Work collaboratively within a close-knit, highly skilled team of Engineers.
- Deliver a high standard of customer service at all times.
- Liaise with internal teams including 3rd Line Technical Delivery, Development, and Project teams.
- Perform software builds and rebuilds on PCs and laptops.
- Diagnose and repair hardware faults, and install hardware upgrades as needed.
What We're Looking For
- Strong background in IT support (1st/2nd line or similar).
- Experience working in structured, process-driven environments.
- Excellent communication and customer-facing skills.
- Ability to troubleshoot across hardware, software, and basic server-side issues.
Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives.
Training Technician in Hyde employer: Sanderson Government and Defence
Join a dynamic and inclusive team in Hursley, Winchester, where your skills as a Duty Technician will be valued and nurtured. We offer competitive day rates, a collaborative work culture, and opportunities for professional growth within a major consultancy supporting central government organisations. With a focus on delivering exceptional customer service and a commitment to diversity, we ensure that every employee feels empowered and supported in their career journey.
Contact Details:
Sanderson Government and Defence Recruitment Team
