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- Tasks: Provide top-notch technical support and solve diverse IT issues.
- Company: Join a leading consultancy with a focus on government projects.
- Benefits: Competitive day rate, inclusive culture, and opportunities for growth.
- Other info: Embrace a diverse workplace that values respect and equality.
- Why this job: Be part of a dynamic team and make a real difference in tech support.
- Qualifications: Experience in IT support and strong communication skills required.
The predicted salary is between 62000 - 62000 £ per year.
Location: Hursley, Winchester
Day Rate: £310 per day inside IR35
SC Clearance Required
We're supporting a major consultancy delivering into a central government organisation, and we're looking for an experienced Duty Technician to join their high-performing technical operations team. This role is ideal for someone who thrives in a fast-paced support environment, enjoys solving a wide range of technical issues, and takes pride in delivering excellent customer service.
Key Responsibilities
- Handle incoming technical support incidents, service requests, and change tasks.
- Manage your personal call queue, ensuring all tickets are progressed and closed within agreed timeframes.
- Maintain clear, consistent customer communication and provide timely updates.
- Resolve issues ranging from simple password resets to complex server-related queries.
- Escalate cases to the 3rd Line Technical Team when required.
- Work collaboratively within a close-knit, highly skilled team of Engineers.
- Deliver a high standard of customer service at all times.
- Liaise with internal teams including 3rd Line Technical Delivery, Development, and Project teams.
- Perform software builds and rebuilds on PCs and laptops.
- Diagnose and repair hardware faults, and install hardware upgrades as needed.
What We're Looking For
- Strong background in IT support (1st/2nd line or similar).
- Experience working in structured, process-driven environments.
- Excellent communication and customer-facing skills.
- Ability to troubleshoot across hardware, software, and basic server-side issues.
Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Duty Technician in Hyde employer: Sanderson Government and Defence
Contact Detail:
Sanderson Government and Defence Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Technician in Hyde
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who might know about opportunities at companies you're interested in. A friendly chat can sometimes lead to a referral, which is gold dust in the job market.
✨Tip Number 2
Prepare for interviews by practising common technical questions and scenarios you might face as a Duty Technician. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled technical issues in the past. This will demonstrate your ability to thrive in a fast-paced support environment, just like the one we're looking for.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team and contributing to our success.
We think you need these skills to ace Duty Technician in Hyde
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support. We want to see how your skills match the role of Duty Technician, so don’t be shy about showcasing your troubleshooting abilities and customer service experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of how you've handled technical issues and delivered excellent customer service in the past.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, just like we do with our customers. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Sanderson Government and Defence
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around common issues like password resets and server-related queries. Being able to confidently discuss your troubleshooting process will impress the interviewers.
✨Show Off Your Customer Service Skills
Since this role emphasises excellent customer service, prepare examples of how you've handled difficult situations in the past. Think about times when you went above and beyond to help a customer or resolved a tricky issue.
✨Familiarise Yourself with the Company
Do a bit of research on the consultancy and their work with central government organisations. Understanding their values and mission can help you tailor your answers and show that you're genuinely interested in the role.
✨Practice Clear Communication
As you'll need to maintain clear communication with customers and internal teams, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable explaining technical concepts in simple terms.