At a Glance
- Tasks: Provide top-notch technical support and solve diverse IT issues in a fast-paced environment.
- Company: Join a leading consultancy supporting central government with a focus on teamwork.
- Benefits: Competitive day rate, inclusive culture, and opportunities for professional growth.
- Other info: Embrace a diverse and inclusive workplace with a commitment to equality.
- Why this job: Make a real difference by delivering excellent customer service and solving technical challenges.
- Qualifications: Experience in IT support and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Position: Duty Technician
Location: Hursley, Winchester
Day Rate: £310 per day inside IR35
SC Clearance Required
We're supporting a major consultancy delivering into a central government organisation, and we're looking for an experienced Duty Technician to join their high-performing technical operations team. This role is ideal for someone who thrives in a fast-paced support environment, enjoys solving a wide range of technical issues, and takes pride in delivering excellent customer service.
Key Responsibilities
- Handle incoming technical support incidents, service requests, and change tasks.
- Manage your personal call queue, ensuring all tickets are progressed and closed within agreed timeframes.
- Maintain clear, consistent customer communication and provide timely updates.
- Resolve issues ranging from simple password resets to complex server-related queries.
- Escalate cases to the 3rd Line Technical Team when required.
- Work collaboratively within a close-knit, highly skilled team of Engineers.
- Deliver a high standard of customer service at all times.
- Liaise with internal teams including 3rd Line Technical Delivery, Development, and Project teams.
- Perform software builds and rebuilds on PCs and laptops.
- Diagnose and repair hardware faults, and install hardware upgrades as needed.
What We're Looking For
- Strong background in IT support (1st/2nd line or similar).
- Experience working in structured, process-driven environments.
- Excellent communication and customer-facing skills.
- Ability to troubleshoot across hardware, software, and basic server-side issues.
Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives.
Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Digital Technician in Hyde employer: Sanderson Government and Defence
Join our dynamic team in Hursley, Winchester, where we pride ourselves on fostering a collaborative and inclusive work culture. As a Duty Technician, you'll not only tackle diverse technical challenges but also benefit from ongoing professional development opportunities within a supportive environment that values your contributions. With a focus on delivering exceptional customer service, you'll be part of a high-performing team dedicated to making a meaningful impact in the consultancy sector.
Contact Details:
Sanderson Government and Defence Recruitment Team
